Case Manager - Older Adults (Castle Hill YMCA)

The Case Manager will support the Director with the strategy, implementation, fidelity, & quality of the Older Adults programs & services. 
Job Description

Salary: $21.00 Hourly

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Castle Hill YMCA is seeking a Case Manager - Older Adults who will be responsible for supporting the Director with the strategy, implementation, fidelity, and quality of the Older Adults programs and services. The Case Manager assesses client’s needs to determine community services to be provided. The program includes conducting comprehensive assessments for and develops (wellness) care plans for clients.  

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

  • Bachelor’s degree in education, social work, mental health, or a relevant field is required. Master’s degree preferred.
  • Minimum of one (1) year of experience working with older adults.
  • Case Management experience working in person with older adults.
  • Knowledge of services available in local community and citywide.
  • Must be willing to work as part of a team and be able to establish positive relationships with participants, the community, collaborators and partnerships.
  • Current CPR/AED/First Aid certifications.
  • Ability and interest in working with diverse populations.
  • Strong decision-making skills, and strong verbal and written communication skills.
  • Proficient in Microsoft Word, Excel, e-mail, Internet and database administration.
  • Must be a self-starter, highly organized, patient, and able to work well with others.
  • Bilingual preferred (Spanish).
Essential Functions


  • Conducts case management services for older adults who have been referred to the Community Hub and assists them in accessing resources in the community.
  • Responds to referrals within 24 hours and conducts an individual comprehensive assessment and develops an Individual Care Plan for each client seen in the program.
  • Meets the goals set by the funding sources and YMCA operations by:
    • Keeping case note records and maintaining an awareness of participants’ needs and connect them to appropriate services.
    • Maintaining client follow-up within 30 days to ensure participant has received adequate services.
    • Assisting the participant in establishing attainable goals to maintain stability.
    • Determining needs and provide referrals to partner organizations.
    • Directly refers clients to other appropriate services within the community by providing advocacy, information and assistance, and act as a liaison with other social service agencies that provide services for older active adults.
    • Works in collaboration with providers, Department for the Aging and other community-based organizations.
    • Provides follow-up, when possible, to ensure that clients are connecting to the resource.
    • Always maintains confidentiality of client information.
    • Prepares and completes required reports within required period.
  • Attends required staff meetings and in-service trainings.
  • Assists and participates in the planning and coordination of monthly events at the center.
  • May provide assistance to partners on-site for monthly wellness checks and any other health screenings, workshops and/or information seminars hosted.
  • Follow up with clients who are encouraged by partners to seek medical care.
  • Other duties assigned by supervisor.


  • Ensures that workshop instructors deliver contextualized, community-driven workshops that integrates technology, family, health, and financial literacy both in person and virtually.

Additional Responsibilities:

  • Model the best practices of hospitality and positive culture.
  • This position supports all aspects of programming, including but not limited to community outreach, recruitment and participant outreach.
  • Work enthusiastically as part of a team.
  • Actively participate in training sessions, designated meetings, and special events.