Association Membership & Program Support Administrator

YMCA
Hourly
$18.00
$22.00
How to Apply
Apply Online
Resumes Accepted Until
Come join a dynamic and mission driven team in a growing Midwest community at the YMCA of Greater Des Moines!
Job Description

The Association Membership Director is responsible for a broad range of tasks to support our members and programs. The role is responsible for providing technical support and maintenance of association software applications and data maintenance. It also supports various program registrations, bank draft management and account collections. It will also analyze data and provides reports that supports retention of membership and program participants.

Qualifications

  1. 3-5 years previous office / clerical support experience

  2. 2 years of customers service experience 

  3. Working knowledge of basic accounting principles, especially accounts payable. 

  4. Strong skills in personal computer skills such as Google Workspace or Microsoft Office,  especially spreadsheets required.

  5. Prior database management experience preferred

  6. Additional training to be completed within the first 30 days and maintained afterward.

Essential Functions

  1. Supports a work environment that exemplifies the Y’s culture and how we show up and supports ownership and teamwork.

  2. Serve as a relationship-building connection point for members, staff and vendors through the delivery of member-focused customer service.

  3. Manage the Customer Relationship Management (CRM) System to ensure data accuracy related to membership and programs.

  4. Professionally communicate, in various ways and forms, with staff, members, vendors, and community partners regarding program and membership transactions, issues, and notifications.

  5. Maintain and review various membership and program related forms and documents.

  6. Provide administrative support to the association office, including assisting with Accounts Payable, along with planning events, coordinate meetings, materials, and training as needed.

  7. Attend department, branch and association staff meetings, and other required training.

  8. Demonstrate and support the objectives of the Association as embodied in the mission statement and values.

  9. Perform additional duties as assigned by supervisor or designated staff person.

Cause-Driven Leadership Competencies
  • Collaboration
  • Communication & Influence
  • Critical Thinking & Decision Making
  • Functional Expertise
  • Developing Self & Others