Membership Director

The Metro YMCA of the Oranges has an exciting opportunity for a highly motivated, mission-driven, candidate to join our team.
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Under the direction of the Associate Executive Director, the Membership Director is responsible to oversee, lead and train the Welcome Center Staff. Major areas of responsibility and accountability include, but are not limited to, membership sales and retention, leading, managing and training the membership staff and assigned budget responsibility. Registrar responsibilities include tracking input of programs into database each session. Oversee accepting and receipting payments for membership and programs, verifying that all memberships and registrations are current and valid, and ensure information entered is accurate and up to date.

  • BA/BS in Management, Marketing, Communications or related field, or equivalent experience.
  • Minimum of four (4) years of related experience in membership/customer service, sales and/or marketing.
  • Minimum of three (3) years of experience in staff supervision and leadership.
  • Knowledge of Membership practices and quality program development.
  • Excellent financial skills, including budget management and preparation.
  • Excellent written and oral communication skills.
  • Superior interpersonal skills.
  • Strong time management and organizational skills with attention to detail.
  • Computer proficiency with all Microsoft products and CRM products.
  • Ability to build relationships with community leaders in an effort to develop membership growth.
  • Ability to maintain professionalism and confidentiality at all times. 
Essential Functions
  • Coordinate operations of the Membership Department.
  • Maintain a friendly environment of member service as priority one.
  • Communicate effectively with all members, build and maintain relationships with the community.
  • Responsible for the administration of Welcome Center staff including hiring, supervising, motivating, training, and evaluating performance.
  • Prepare and maintain accurate membership files, track membership information and submit reports as needed.
  • Oversee electronic communication with members through software avenues available.
  • Recruit, train, and supervise volunteers for promotional activities for the Y.
  • Assist in the preparation and manager the Membership Department budget.
  • Serve on the Association Membership/Marketing Quality team.
  • At the discretion of the Associate Executive Director, build and maintain successful relationships with organizations that provide grants and funding for the YMCA.
  • Input programs into database for each registration session.
  • Manage the accurate processing of membership and program registrations.
  • Maintain accurate database on all programs, including childcare, camp, scholarship, and all other miscellaneous transactions.
  • Maintain all registrations for participants per Association procedures.
  • Process all updates such as Rate, Age update, Membership Set-Up, Invoices, Bank and Credit card tracking and declines, Down/Upgrades and membership merges.
  • Assist in ensuring membership/tour tracking sheets are all input and follow up with complete accuracy.
  • Prepare Membership tracking reports included, but not limited to, membership sold, membership cancellation, membership retention rate, and membership turn-over rate.
  • Prepare and communicate monthly reports of member access to AARP and Insurance companies.
  • Support Branch Program Directors with program reports and rosters.
  • Performs other duties as assigned. 
Cause-Driven Leadership Competencies

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.

CollaborationChampions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.