Senior Program Director - Member Engagement

An amazing opportunity to support the community of western North Carolina as a senior program director of member engagement.
Job Description

Under the direction of the Experience Director and consistent with the mission and policies of the YMCA of Western North Carolina, the Senior Program Director is responsible for the effective operation and implementation of all elements concerning Membership at multiple locations. Responsibilities include, but are not limited to, providing leadership to service line leaders, coordinating program operations, ensuring program development and growth, promoting participant satisfaction, driving participant and member retention and safety, engaging in key community collaborations, and overseeing training needs in service line department(s).

The Senior Program Director is accountable for ensuring the delivery of exceptional and outstanding programs and services to YMCA members and participants that span numerous locations. They are a vital member of YMCA leadership staff and a highly visible representative of the YMCA mission and core values. They are accountable for knowing and properly executing YMCA policies and procedures.

  • Bachelor's degree in human services, social services, business, or equivalent is required.  (Extensive related experience may be considered in lieu of a degree.)
  • Three or more years of management experience preferably in a YMCA or other nonprofit agency. (Preferred: multi-department/location supervisory experience)
  • Ability to direct multiple department operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
  • YMCA Multi-Team or Branch Leader certification is preferred, or obtain within two years from date of hire.
  • CPR and First Aid certifications may be required.
Essential Functions
  • Contribute to the overall Y mission of strengthening communities through youth development, healthy living, and social responsibility with primary focus in Membership.
  • Model professional interaction with other employees, members, program participants, volunteers, and the community while always demonstrating the YMCA’s voice and core values.
  • Ensure teams deliver quality work within given deadlines and expectations without direct supervision.
  • Develop and enhance the quality and innovation of the member and participant experience to improve retention, cross-pollination, and growth within service lines.
  • Develop, coordinate, market, and evaluate service line program offerings and services.
  • Oversee the hiring, training, and supervision of service line leadership staff within portfolio.
  • Drive strong recruitment, development, and succession planning processes to ensure the hiring, professional development, and retention of high-quality staff.
    • Develop strategies to motivate staff and achieve goals.
  • Complete monthly variance reports and forecast updates.
    • Adjust operations as needed to achieve fiscal targets.
  • Ensure staff meetings are productive and high functioning. Continually communicate with and inform service line leadership staff about YMCA initiates and trends.
  • Work with leadership to set achievable operational and performance goals for assigned staff.
    • These goals must align with long term goals and strategies of the association.
  • Ensure the implementation of the Association’s risk management program to ensure safe facilities and programs for members, volunteers, and staff.
  • Ensure all the policies of the organization are implemented, including Financial, Human Resources, and Program Policies.
  • Support the strategic direction of the Association and appropriate committees, cabinets, and other work groups.
  • Respond to participant and community inquiries in a timely manner.
  • Develop committed relationships. Share knowledge of programs, events, and resources with members and participants throughout your home location and within the community when representing the YMCA.
  • Perform all other duties as assigned.
Required Certifications

Basic Life Saving certifications may be required