Member Operations Director

Join our La Crosse Area Family YMCA as our new Member Operations Director at our Houser Y in Onalaska, WI. 
Job Description

This position will work closely with our member engagement director at our Dahl branch in La Crosse, WI and will specialize in process improvements, procedures, and policies, and making data-driven decisions for our member services teams. 

Qualifications

BS in a related field, or equivalent work experience. 

Three years of Y experience or in a customer service field. 

Excellent communication & organizational skills

Experience with process improvements

High level of confidentiality. 

Supervisory experience is a plus. 

Essential Functions

Hire, train and supervise member service leaders. 

Collaborate with member engagement director daily.

Actively looks for opportunities for process improvements.

Cause-Driven Leadership Competencies

Change Leadership

Communication & Influence

Collaboration

Functional Expertise

Critical Thinking & Decision Making

Innovation

Fiscal Mgt. 

Developing Self & Others