Suffolk YMCA Regional People & Culture Business Partner

Take the next step in your career with this rewarding opportunity to join the YMCA of South Hampton Roads!
Job Description


Take the next step in your career with this rewarding opportunity to join the YMCA of South Hampton Roads as Regional People & Culture Business Partner at the Suffolk Family YMCA of Suffolk, Virginia. You will love the small town feel of Suffolk, a beautiful area where art exhibits, farmer’s markets, community concerts and sporting events abound. The seashore city of Virginia Beach, historical attractions of Richmond, and the resort city of Outer Banks, NC are only a short drive away.

The YMCA of South Hampton Roads association is recognized as a cutting edge leader in the YMCA movement. The association serves the communities of: Chesapeake, Norfolk, Portsmouth, Suffolk, Virginia Beach, Eastern Shore of Virginia, Outer Banks and Elizabeth City, North Carolina at its 27 locations.

 Excellent benefits package includes leadership development opportunities and training to secure a promising future for our employees and our association.

 Core benefits include:

Health, Long-term disability and life insurance

Generous Paid Time Off

Employer contributions to 401A retirement (based on qualified hours)

403B retirement plan (employee contributions)

Free YMCA membership at all locations + 24 hour access

50% discount on YMCA child care and camp programs

Discounts at partner organizations and businesses

Mobile service providers

Event tickets

Educational Institutions and more

Employee Resource Groups

Membership in the YMCA Professional Network

Employee Assistance Program

Continued development and certification


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.  We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


The Regional People & Culture Business Partner (otherwise known as Human Resources Business Partner) plays a key role in moving both processes and people forward. At the YMCA of South Hampton Roads, it is important that our Human Resources Team has the skills and abilities to effectively impact change and build a culture that is reflective of our association vision and values. It is our goal to achieve the following in partnership with key stakeholders:

We are strategic business partners involved in the success of the organization.

We align business objectives with employees and leadership.

We serve as a consultant to leadership on human resources-related issues.

We serve as the team member’s champion.

We lead people and culture and employee relations with assistance from legal resources and senior leaders.

We build partnerships across the YMCA and HR function to deliver value-added services to our team members.


This position will support the following YMCA locations (subject to change):

Suffolk Family YMCA (Home Location)

James L. Camp Jr. (JLC) Family YMCA

Taylor Bend Family YMCA

YMCA Camp Arrowhead

Arrowhead YMCA Conference & Outdoor Center

YMCA of South Boston


Equal Employment Opportunity Statement: The YMCA of South Hampton Roads is an equal opportunity employer committed to valuing diversity and practicing inclusion. The policy of the YMCA is to comply with all federal and/or state laws regarding Equal Employment Opportunity, as they relate to employees and applicants for employment with the YMCA. Accordingly, the YMCA is committed to ensuring that personnel decisions for all job classifications are made without regard to race, creed, color, religion, national origin, age, sex, disability, marital status, sexual preference or veteran status.


Submit online application and upload cover letter, resume, and references by Monday, October 18, 2021, on the YMCA of South Hampton Roads’ Job Opportunities page at


Proficient in knowledge of company policies, and procedures.

4-year college degree preferred in human resources, labor/employee relations, organizational/leadership development or related field

Possess 5+ years of experience in a human resources or administrative role

PHR or Management & Employee Relations professional designation is a plus.

Project and team management skills and experience.

Proven ability to work in a team environment with associates.

Ability to effectively plan and set priorities. Ability to manage several projects simultaneously while working under pressure to meet deadlines.

Strong attention to detail, analytical, customer service, and presentation skills.

Ability to become proficient in all forms of YMCA technology systems including Ceridian/Dayforce, Collabornation, Microsoft Office (Word, Excel, PowerPoint, Publisher) and Google Email)

Knowledge of pertinent federal and state regulations, filing and compliance (both adopted and pending) affecting human resources compliance. 

Exceptional written, verbal and interpersonal communication skills

Possess a high level of confidentiality and a strong commitment to the YMCA philosophy and values

Ability to multitask, prioritize, and to work in a fast-paced office environment

Exhibit enthusiasm and a positive attitude.

Ability to create and communicate training and development programs at all levels of the organization

Experience in developing succession plans

Adept with performance management and investigations

Proficiency with employee relations and EEO

Demonstrated ability to work with individuals with diverse backgrounds and promote Diversity, Equity, and Inclusion initiatives.

Self-starter, demonstrate a high degree of initiative, and exercise sound judgement

Criminal history and other background checks will be required of the finalist candidate for this position. Satisfactory reference and background checks are a condition of employment


Is subject to frequent interruptions

Will be in contact with all levels of staff, board members, guests, vendors, business associates, applicants, and visitors

Occasional evenings and weekends

Must be able to work beyond normal working hours in order to serve the needs of internal customers, weekends and holidays as needed for early morning meetings, extended weekday meetings/trainings or weekend trainings/meetings



May be required to walk, stand, kneel and stoop

Continuous operations requiring attention to detail and multi-tasking.

Must be able to stand or sit for long periods of time

Must be able to perform the duties of direct reports



 Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties.


 An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS). Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.

Essential Functions


50% - Recruiting, Onboarding, HR Administration/Reporting

30% - Culture Building, Employee Relations, Leadership Development        

15% - Team Member Engagement, Special Projects & Activities

5% - Benefits Administration


The People & Culture Business Partner, in collaboration and coordination with members of the Human Resources Leadership Team, serves as a human resources generalist for their assigned region. This role is responsible for the recruitment oversight, team member development, positive employee relations, and onboarding for assigned family centers, while maintaining key support partnership across the association.  We play a key role in helping to identify and develop the future leaders of our organization through recruitment and retention. Reporting a dotted line to a Vice-President of Operations and Executive Directors, the People & Culture Business Partner will serve as the key point of contact for staff and leaders for all human capital related items. Some of the objectives will include:

Performing a wide range of duties relative to the maintenance and processing of personnel records and reports

Assist in the Talent Acquisition Director in the hiring experience. Serve as an advocate of the candidate experience.

Assist with Leadership Development Continuum and works with the Talent Development Director in collaboration and coordination with other members of the Human Resources Leadership Team. Some activities may include:

First 90 Days - Initial engagement

Y-Mentorship - Second 90 Days

Internships and College partnerships (as needed)

Job Fairs (as needed)

Cause-Driven Leadership certifications

Executive Leadership Academy

Coordination and scheduling of courses and trainings for staff development


Assists the human resources/leadership development department in carrying out various tasks and processes, including but not limited to the following:

Submits Criminal Record and Reference Checks

Prepares, proofs and posts job requisitions on job board

Responds to reference checks and verification of employment requests

Maintenance and upkeep of employee files and Dayforce records

Submits monthly drug testing requests to employees

Assigns New Staff Orientation training to new hires and audits compliance of completion


Supports and assists in the implementation of Culture and Engagement Initiatives, to include periodic engagement and pulse surveys

Prepares reports of organizational profile and demographics

Maintains professionalism and confidentiality with all employment related information

Assists with various research projects and/or special projects

Performs general HR administrative support and assistance to the Vice President of People & Culture

Serves as the People & Culture Business Partner for Operations Leadership. Partners with operations leadership to achieve the following:

Improve localized hiring and the onboarding experience for full-time and part-time team members

Improve and drive positive employee relations at the local and regional level

Assist with handbook administration and interpretation

Timely completion and follow-up to team member investigations

Lead and provide guidance related to performance management

Partner with operations leaders in Dayforce HCMS schedule adherence and management

Manage and provide oversight of compensation programs for centers

Work with Director of Benefits in delivering a mental health & wellness experience for our team members

Other duties as assigned by the supervisor

Cause-Driven Leadership Competencies

Change Leadership:  Initiates changes to improve the Y, meet community needs, and maximize impact. Creates a sense of urgency to support change initiatives. Manages implementation of change by understanding and addressing the impact of change on cultures, systems, and people. Aligns time and resources to allow new approaches to catch on, evolve, and thrive. Plans for resistance as part of the change process and develops strategies to help adapt and accept change initiatives.

 Collaboration:   Builds strong, strategic relationships with current and prospective partners inside and outside the Y. Recruits key organizational partners with diverse perspectives and talents to better meet community needs and identify critical social issues. Engages in collaborations with openness and desire to share leadership. Creates processes to identify and manage collaborations effectively.

 Functional Expertise:  Has the functional and technical knowledge and skills to do the job at a high level of accomplishment. Uses best practices, guidelines, and industry standards as a framework to improve performance. Demonstrates up-to-date knowledge and skills in the technology associated with the job. Serves with purpose and passion

 Developing Self & Others:  Holds others accountable for equitable staff hiring, promotion, and development. Creates a learning environment that supports and promotes the acquisition, application, and sharing of new knowledge. Guides others on how to strengthen knowledge, skills, and competencies that improve organizational performance. Develops the feedback and coaching skills of others. Engages in and champions ongoing feedback, coaching, and opportunities for informal and formal learning at all levels.