Membership Director

Does growing your expertise in Membership while supporting youth development, healthy living and social responsibility interest you?  
Job Description

The Membership Director is responsible for overseeing member acquisition and service, as well as program sales and service. Operating in accordance with the policies, procedures and standards established by the YMCA of San Diego County the membership director ensures proper completion of all membership sales and ensures quality member sales.

Qualifications
  • Bachelor’s Degree and/or equivalent work experience
  • Three years experience in membership or customer service field
  • YMCA Multi-Team or Branch Leader Certification preferred
  • Demonstrated ability to monitor and develop budgets
  • Experience effectively leading teams and implementing initiatives
  • Knowledge of and previous experience serving diverse populations
  • Excellent interpersonal and communication skills
  • Passionate commitment to the YMCA mission and communities we serve
  • High skill level in planning and implementation of administrative procedures and the ability to enforce safety          regulations
  • Ability to travel throughout San Diego County
  • Must have visual, physical, and auditory ability to act swiftly in emergency situations
Essential Functions
  • Pro-actively generate, maintain and evaluate budgets
  • Develop year-end forecasting for membership budget
  • Effectively recruit, select, and develop assigned team
  • Provide necessary staff training and development in support of member service department
  • Ensure staff are meeting 85% goal on all secret shops
  • Execute quality member sales, quality program registration and track required sales statistics
  • Develop and implement communication plan for the department
  • Oversee member service and program service ensuring high-quality member experience
Cause-Driven Leadership Competencies
  • Must have visual, physical, and auditory ability to act swiftly in emergency situations   
  • Excellent interpersonal and communication skills
  • Passionate commitment to the YMCA mission and communities we serve
Required Certifications

CPR/AED and First Aid, must include both Adult & Infant/Child, certified upon hire and must be from one of the following:

o    American Heart Association