Director Of Operations- Columbus Downtown

Help lead the way in building affordable and accessible housing for some of the most vulnerable people in Columbus, Ohio. 
Job Description

Coordinates and manages the operation of the housing or shelter programs in a manner that is consistent with our mission to strengthen communities by ending homelessness.  The director works to ensure that the programs are within the parameters of contractual and budgetary guidelines;  provides leadership and guidance to staff; and organizes/oversees the daily operations in accordance with best practices.

  • Bachelor’s degree in human service field  and experience working with homeless, mental health, drug and alcohol dependent or other special needs populations, or equivalent combination of education and experience.
  • 3 or more years supervisory experience
  • YMCA Team Leader certification; if not certified, must obtain certification within 12 months
  • Team leader certification requires: Principles and Practices; Introduction to Volunteerism; Introduction to Leading Others; Introduction to Fiscal Management; Leadership competency assessment; Team Leader Certification Test.
  • Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  • Proven track record of developing authentic relationships with others.
  • Ability to foster a collaborative team approach to solving challenging situations.
Essential Functions
  • Thinks, communicates and behaves as a cause-driven leader and role model for other staff and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
  • Acts as a member of the Leadership Team and functions in a Director on Call capacity.
  • Plans, monitors and evaluates the day-to-day operations, including safety & security operations.
  • Conducts, facilitates and evaluates emergency evacuation drills and trainings, maintaining appropriate facility records.
  • Provides supervision and guidance to the staff ensuring services and support to the guests/residents are adequate and meets basic needs.
  • Develops goals and objectives for training and program improvement.
  • Ensures adequate staff coverage of the program and facilities.
  • Attends community, funder and partner agency meetings as directed; communicates meeting updates, concerns and/or issues to the Executive Director and other staff as needed and directed.
  • Maintains and Conducts Monthly Facility (Building) Inspections, providing recommendations for routine/ongoing issues and concerns.
  • Works in collaboration with the Facilities Director to address building/facility and safety needs.
  • Ensure compliance with Agency Operating Procedure (AOP), CARF and Program Review & Certification (CSB).
  • Responds to emergency needs and coordinates action steps for resolution and prevention.
  • Meets regularly with staff to communicate issues, concerns and critique service delivery systems.
  • Review incidents, appeals and grievances to determine type and level of intervention and/or solutions, providing follow-up coordination and documentation.
  • Attends and participates in regular staff meetings, training, and special events, as needed.
Cause-Driven Leadership Competencies

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fundraising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.