Chief Human Resources Officer

Join the YMCA of South Hampton Roads as the Chief Human Resources Officer and help us make a great impact in the communities we serve!
Job Description

Join the YMCA of South Hampton Roads as the Chief Human Resources Officer and help us make a great impact in the communities we serve! This rewarding opportunity will be part of our senior executive team providing leadership to a Y community anchored in Virginia Beach, Norfolk, Chesapeake, Virginia and its surrounding communities.


The Y is a dynamic and diverse human service organization committed to nurturing the potential of young people, promoting healthy living and fostering a sense of social responsibility. The Y is a team effort, right down to our members. The care and concern we show for our members is our success gauge. In order to maintain our success, we must recruit and hire the best employees in the country. The Y commits itself to doing so by providing our employees competitive wages, benefits and opportunities for advancement through our training programs and internal promotions.

 The YMCA of South Hampton Roads is recognized as a cutting edge leader in the YMCA movement. The association serves the communities of Chesapeake, Norfolk, Portsmouth, Suffolk, Franklin, Virginia Beach, the Eastern Shore of Virginia, South Boston/Halifax County Virginia, as well as the Outer Banks, Barco and Elizabeth City in North Carolina. Our facilities consist of 22 Family Centers, 3 satellite fitness centers, 2 regional day camps, 1 resident camp, and a nine-hole golf course operating a successful First Tee program.

Our association strongly supports staff development, training, and encourages membership in the nation’s largest active chapter of YMCA Professionals Network (YPN).

 The YMCA of South Hampton Roads is committed to the development of staff leadership. In addition to a robust benefit program, the YMCA of South Hampton Roads also provides training to secure a promising future for our employees and our association. Excellent benefits package includes complimentary YMCA family membership and additional generous child care discounts, competitive pay and bonus opportunities, unlimited paid time off, telework options, health benefits and the industry-leading 12% retirement plan with no match requirement.


This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. Under the supervision of the President/CEO, the Chief Human Resources Officer at YMCA of South Hampton Roads serves on the CEO’s senior leadership team and oversees the development and implementation of talent management/human resources policies, plans and services, including recruitment, retention, training, selection, legal compliance, employee benefits, compensation, employee relations, diversity and inclusion, employment practices and procedures, employee communications and events. The Chief Human Resources Officer leads/supervises the Vice President of People & Culture (VP of HR), Vice President of Equity & Belonging (VP of DEI), Talent Development Director (Leadership Development Director), Talent Acquisition Director (Recruiter), Benefits Director, and six (6) Regional HR Managers. The Chief Human Resources Officer also positions the Y as a community convener and collaborator to address critical social issues regarding workforce development.


Closing date of application is Wednesday, October 20, 2021. You may apply on the YMCA of South Hampton Roads’ Job Opportunities Page, at Candidates will be requested to submit the following with their online application: A resume and cover letter along with six professional references. Cover letter, resume and references should be uploaded in one document.

Please Note: References checked on final candidates only with prior notification.

 Search Process Target Dates:

Resumes accepted: Through October 20, 2021

Candidate review: October 21, 2021 – October 29, 2021

Phone interviews: November 1, 2021 – November 5, 2021

In-person interviews: November 8, 2021 – November 12, 2021

New CHRO on board (suggested): January 3, 2022


Internal Candidates – Currently active employees of the YMCA of South Hampton Roads should apply through Careers in the Employee Dayforce Account.


Equal Employment Opportunity Statement:

The YMCA of South Hampton Roads is an equal opportunity employer committed to valuing diversity and practicing inclusion. The policy of the YMCA is to comply with all federal and/or state laws regarding Equal Employment Opportunity, as they relate to employees and applicants for employment with the YMCA. Accordingly, the YMCA is committed to ensuring that personnel decisions for all job classifications are made without regard to race, creed, color, religion, national origin, age, sex, disability, marital status, sexual preference or veteran status.



  1. Bachelor's degree in business, human resources or equivalent; Master’s degree preferred.
  2. Eight or more years of professional experience in all aspects of human resources management and staff development and/or equivalent combination of education and experience.


  1. Senior human resources certification (SPHR or equivalent) preferred.
  2. YMCA Organizational Leader certification (or equivalent) preferred.
  3. Knowledge and professional experience in planning and policy, talent management, selection, compensation, benefits, training and staff development, employee relations, and performance management.
  4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  5. Current knowledge and understanding of regulations, industry trends, current practices, new developments, and applicable laws regarding human resources.
  6. Proficiency in business and human resources related computer applications, which may include talent management systems, time and attendance systems (currently Ceridian Dayforce Management System), etc.


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.

The employee frequently is required to sit and reach, and must be able to move around the work environment.

The employee must occasionally lift and/or move up to 10 pounds.

Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

The noise level in the work environment is usually moderate.

Must have ability to respond to emergencies 24 hours a day, and to travel as needed for operational management, including on-site presence in managing major operational problems.


Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.


Accountable for completion of assigned goals as measured by the number of people served, cause driven measures, service satisfaction scores, operating results, and supervisor evaluation of assigned duties.


An offer of employment is contingent upon receipt of satisfactory results to meet minimum requirements of the position. They may include criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS). Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required to be processed in the future in order to meet and/or maintain the requirements of this position.

Essential Functions


  • 35% Talent and Knowledge Management
  • 35% Recruitment & Performance Solutions
  • 20% Benefits/Mental Health & Compensation Management
  • 10% Diversity, Equity, Inclusion Strategy


  • Collaboration – working with, understanding and developing others
  • Operational Effectiveness – ensuring relevance, effectiveness, and sustainability
  • Personal Growth – developing continually to adapt new challenges, projects, strategies
  • Mission Advancement – advancing the Y’s promise to impact and strengthen community


  1. Creates a vibrant cause-centered culture for staff and volunteers.
  2. Participates in strategic planning for the organization. Provides leadership and consulting support to executives and management on matters of reinforcing culture, setting goals, developing policy, and implementing strategic objectives. Aligns organizational structure, roles, and responsibilities to achieve goals.
  3. Fosters the development of staff and volunteers at all levels in the organization by engaging in ongoing feedback and coaching, creating succession plans, and providing resources and support for informal and formal learning at all levels.
  4. Oversees talent management, including staff training and leadership development, retention, recognition, employee communication and career development. Assesses and evaluates training and staff development needs, and develops programs to meet needs.
  5. Creates organizational policies and structures that remove barriers and foster equity and inclusion for all.
  6. Develops and maintains performance management and appraisal programs.
  7. Provides assistance to employees and supervisors with questions and workplace problems; Successful navigation and solution orientation of the employee grievance process, including all disciplinary actions and behavioral management.
  8. Oversees compensation and benefit programs, including job description and classification, salary structure and salary adjustments. Oversees benefit plan communication, enrollment and administration. Assesses the competitiveness of human resources programs and practices against the relevant markets and makes recommendations for improvements and changes.
  9. Remains current with employment laws and regulations. Maintains an effective program of compliance with laws and regulations related to human resources and manages relationships with compliance agencies and YMCA legal counsel.
  10. Oversees HR systems and employee records to ensure accuracy and improve the overall operation and effectiveness of the organization. Ensures timely and accurate submission of data requested by the EEOC, YMCA of the USA, Department of Labor, etc.
  11. Works directly with assigned committees of the board (e.g., Human Resources, Executive Compensation, Staff/Leadership Development, DEI Advancement, Mission Advancement) to build volunteer relationships, develop policies, oversee policy implementation and meet the related needs of the board.
  12. Develops staffing strategies and implementation plans and programs. Identifies and cultivates appropriate and effective sources for candidates for all levels of jobs.
  13. Provides direction to assigned staff in the performance of their duties, establishing work priorities in achieving strategic and operating plan goals; prepares and manages associated budgets.
Cause-Driven Leadership Competencies
  • Developing Self & Others
  • Inclusion
  • Program/Project Management