Senior Program Director- Campo Family YMCA

The Senior Program Director will provide leadership to programs including family programming, Adult and Youth Sports, Camp and Teens.
Job Description

Under the direct supervision of the Associate Executive Director, the Senior Program Director will provide direct leadership and oversight to programs including family programming/ Stay & Play Childcare, Adult and Youth Sports, Camp and Teens and general Y programs within the center while consistently anticipating and exceeding member expectations.  The director will be responsible for creating and implementing an integrated program strategy to support membership while delivering services as outlined by the association to include organization-wide standards and consistencies throughout all programs.  The Senior Program Director will provide supervision to multiple department staff teams driving superior program quality, ensuring all programs support membership, increasing program enrollments, and enhancing the member/participant experience. This position ensures that their teams operate efficiently and employs a continuous improvement model to meet and/or exceed goals for member/participant satisfaction, financial management and overall growth. 

Critical areas of expertise include: leading others and working in teams, highly organized multi-program management, delivering and managing robust programs focusing on quality, proven results in growth in programs, successfully overseeing part-time and entry-level teams and interviewing, hiring and onboarding associates, managing program quality, development and implementation of curriculum programming, staff leadership, proven results in growth in programs, successfully overseeing part-time and entry-level staff teams and interviewing, hiring and onboarding staff members. 

Tampa YMCA Overview:

The Tampa Metropolitan Area YMCA is a top-rated ‘4-star’ Charity Navigator and Guidestar ‘Gold’ rated non-profit charitable organization for youth development, healthy living and social responsibility. Join a cause-driven association with a focus on nurturing the potential of every child and teen, improving the nation’s health and well-being and providing opportunities to give back and support our neighbors. Learn more about the Tampa YMCA at www.tampaymca.org.

Mission: To put Judeo-Christian principles into practice through all programs that build healthy spirit, mind, and body for all.

Community Impact Areas:

  • Over 80 sites, most of which are in schools – 13 Family Center Ys, 2 Wellness Centers, 65-acre outdoor adventure camp, Community Learning Center, Youth and Family Center, 20 golf program sites, 27 afterschool sites, 18 Early Head Start sites. 
  • Largest youth development and health & wellness provider in the region
  • 220,000+ community members served
  • 1,000+ staff members
  • 34M in revenue
  • An independent 501(c) 3, locally governed and managed

Located in sunny Florida, the Tampa Metropolitan Area YMCA offers an ideal location with beautiful weather affording a desirable setting for an active outdoor lifestyle year-round, is close to many beaches and theme parks, offers a low cost of living and Florida is one of very few states that has no state income tax. 

The Tampa Y is an Equal Opportunity Employer and a Drug-Free Workplace.

Qualifications

Education/ Experience Required:

  • BA/BS in Recreation/Health Sciences or related field preferred.
  • Minimum of three years of experience in sports, camp or similar youth related programs with supervisory and payroll management experience required. 
  • Experience serving on leadership team of a Y (or similar) membership organization serving over 3,000 membership households preferred.
  • Proven results in increasing program quality and growth through exceptional planning and organizational skills.
  • Highly motivated with the consistent ability to meet or exceed goals, cultivate and retain program participants.
  • Ability to quickly build rapport and develop effective relationships with program prospects and others to achieve goals.
  • Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
  • Demonstrated ability to multi-task and adapt to changing contexts and priorities.
  • Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making.
  • Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
  • Proficient in using email, Internet, and other PC-based applications with the ability to learn and adapt to new technology.
Essential Functions

Program Quality and Growth

  • Family Programming / Stay & Play Childcare > Provides direct leadership and supervision to the Family
    • Activities Coordinator in creating fun, adventure-filled, memorable experiences that matter to members and their children.
    • Designs, operates, & supervises the Stay & Play center, all center family activities and classes, Parents' Night Out and other childcare events, birthday parties, and any other activities/events that benefit family membership in the Y.
    • Responsible for the center's family programming calendar and for making connection points with families to increase participation and drive a superior member experience.
  • Adult & Youth Sports > Provides direct leadership and supervision to the Program Director specializing in youth and adult sports seasons, camps and clinics with a focus on an integrated program strategy that supports membership. Provides quality service and communication to members and program participants and ensures an excellent Y program experience for all participants. Strategically leads associate and volunteer recruitment, training and development and overall program growth and quality.
  • Camp > Provides direct leadership and oversight to all summer and holiday camp program operations.
    • Manages all aspects of camp planning, camp associate recruitment and training ensuring the delivery of a fun and safe camp experience that supports membership.
    • Ensures that the camp team operates efficiently and employs a continuous improvement model to meet and/or exceed goals for participant satisfaction, financial management and overall growth in all camping programs.
  • Teens > Builds and manages daily operations of all teen programming including: Leaders Club, Youth and Government, LIT program and teen special events. Will attend teen overnight functions as needed.
    • Maintains quality and ensures that the needs of the members and the community are met within departments and program areas through an integrated program strategy that supports membership.
  • Responsible for program retention and growth.
  • Responds to member and participant concerns in a timely manner, ensuring a positive program experience for members and participants. Anticipate and exceed expectations consistently throughout programs.
  • Develops and implements association survey and measurement strategies and action plans - Seer Base Metrics and NPS.
  • Leads strategy implementation to achieve strategic plan targets for programming.
  • Generates and/or analyzes program enrollment, and revenue to monitor and report on achievement of goals.
  • Develops and controls department budgets so that resources are devoted to top priorities and strategic objectives.

Team Leadership 

  • Provides direct supervision and leadership to the Program Director, Family Activities Coordinator and key program leaders to hire, develop, motivate and retain a committed team passionate about the YMCA's mission, safety and service to members, and the Tampa Y promise.
  • Develop and monitor staff training plan with HR Department, Senior Program Director, Associate Executive Director and/or the Executive Director.
  • Provides direct supervision to all direct reports and ensures their professional development and success.
  • Supervises and leads program teams to create and maintain meaningful and impactful relationships.
  • Manages associate schedules and payroll for departments ensuring efficient use of resources occurs within programs at all times.
  • Ensures compliance with all federal, state and county laws and regulations related to payroll, licensing, child labor laws, etc.
  • Completes all job-related, supervisory and other trainings as required.

Safety and Risk Management

  • Ensures all Tampa Y program standards and best practices are implemented and followed. Applies YMCA policies and procedures, including those related to best practices, emergency procedures, medical and disciplinary situations and child abuse prevention.
  • Ensures all program associates are properly trained and prepared for emergency situations. This includes implementing and following training requirements in addition to ensuring proper reporting of all incidents/accidents according to risk management procedures.
  • Maintains proper records, including associate certifications, meetings, and trainings.
  • Schedules associates and volunteers in accordance to safety and program needs and ensures all safety and program ratios are followed.
  • Monitors programming to adhere to all state, local and YMCA health & safety regulations.
Cause-Driven Leadership Competencies

Mission Advancement > Reinforces the Y’s values within the organization and the community.  Effectively communicates the benefits and impact of the Y’s efforts for all stakeholders.  Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels.  Secures resources and support for all philanthropic endeavors. 

Collaboration > Develops strategies to ensure staff and volunteers reflect the community. Builds and nurtures strategic relationships to enhance support for the Y.  Serves as a community leader building collaborations based on trust and credibility to advance the Y’s mission and goals.  Communicates for influence to attain buy-in and support of goals.  Provides tools and resources for the development of others. 

Operational Effectiveness > Integrates multiple thinking processes to make decisions.  Involves members and community in the development of programs and activities. Ensures execution of plans.  Institutes sound accounting procedures, investment policies, and financial controls.  Assigns clear accountability and ensures continuous improvement. 

Personal Growth > Fosters a learning environment embracing diverse abilities and approaches.  Creates a sense of urgency and positive tension to support change.  Anticipates challenges that can sidetrack or derail growth and personal learning.  Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology. 

Required Certifications
  • Must obtain within 30 days of employment and then maintain current certifications in BLS, First Aid, and Oxygen Administration.
  • Maintain other required certifications as stated in the training matrix.