Conference Set-Up and Services Assistant Manager

Join the Conference team at the largest camp/conference center in the world! Located next to Rocky Mountain Nat'l Park.
Job Description

This position supports the work of the YMCA of the Rockies, Estes Park Center, which operates a mission-based family and group conference and retreat center, serving more than 175,000 guests annually. The Conference Set-Up and Services Assistant Manager is primarily responsible for leading team members through job training, set ups for 70+ meeting room/ event spaces. Maintaining cleanliness in all meeting spaces and providing hospitality to the groups occupying those meeting spaces. The crew leader will also provide office support through reception and work flow organization as determined by department manager.  

Qualifications
  • Previous conference/banquet experience a plus but not required. 
  • Be willing to learn basic Audio-Visual set ups.
  • Work effectively with supervisor to organize daily workflow, verifying information with YMCA Conference Coordinators and/or group Leaders. 

 

Essential Functions
  • Demonstrate strong leadership abilities needed to effectively train, supervise, motivate and mentor a diverse team while upholding the standards of the YMCA core values.
  • Exhibit superior guest services abilities through clear, professional and friendly interactions (verbal and written), timely and accurate follow through on requests, and resolves problematic guest situations professionally with guest satisfaction as a goal.
  • Execute set ups accurately and hold team members accountable to uphold the quality standards set by supervisor.
  • Possess strong attention to detail, and ability to prioritize and delegate tasks appropriately in an ever-changing, time sensitive environment.
  • Deliver, set up, and take down tables, chairs, stage, and audio and video equipment for concerts, conferences, family programing events, and staff events in meeting spaces and auditoriums, and provide technical support as required.
  • Provide office reception as needed, including radio dispatch and interdepartmental communication via phone, radio, and email. 
  • Willingness to work rotating shifts - sometimes early mornings or late nights, weekends, and holidays. 

 

Cause-Driven Leadership Competencies
  • Uphold and reflect the YMCA core values of Caring, Honesty, Respect, Responsibility and Faith in all functions.
  • Uphold the YMCA of the Rockies Mission, policies, and programs.
  • Possess and demonstrate excellent customer service skills; for example, friendly, personable, helpful, patient, and professional.
  • Support the YMCA of the Rockies safety program. Promote safe work practices and a safe environment for guests, members, and staff.
  • Promote a cooperative, positive, and flexible atmosphere while working with others in a diverse community.
  • Must meet acceptable criminal background check standards.
  • All other duties as assigned.
  • Bilingual preferred.