Craig and Steven Hogan Family YMCA
Tampa Metropolitan Area YMCA
Sherman Lake YMCA Outdoor Center
This position supports the work of the YMCA of Southern Arizona, a leading nonprofit committed to strengthening communities. The Member Engagement Director will oversee all operations of the membership department and will have a strong ability to create genuine connections with our staff, members, partners, and community. Through intentional interactions this position will model and ensure that all membership staff show excellent customer service by having extensive knowledge in membership, program areas and services, as well as facilities, ultimately, contributing to the overall success of the department, program areas and organization as a whole.
At the Y, our cause-driven leaders combine values and beliefs with skills and competencies to strengthen communities for all. The Leadership Competency Model paints a picture of proficiency so that Y leaders can hire the right staff, onboard them to our cause-centered culture, and develop themselves and others with a single, cohesive framework to ensure leadership development for all. This position is expected to align with the behavioral indicators fora Team Leader.