Member Services Director
Rocky Mount Family YMCA Inc.
YMCA of Central New York
Director of Customer and Member Experience
YMCA of Greater Brandywine
We are looking for a smart, energetic, and dedicated, go-getter to join our YMCA Fairfax County Reston work family as the Membership Director in making a difference in the communities we serve.
The Membership Director plays a key role in support of the YMCA mission by welcoming individuals, families, and corporations to the benefits of membership at the branch. The Membership Director builds the YMCA’s capacity to serve our local community.
· Bachelor’s degree or equivalent experience
· Minimum of five to seven years’ experience in membership/sales
· Relationship Building (corporations, collaborations, community, Boards etc.)
· Excellent written and verbal communication skills
· Supervision experience
· Leadership experience
· Staff development experience
·Directing the daily operation and ongoing administration of the Member Service Department in accordance with all Y membership policies and standards.
·Leading and developing the Member Service team to achieving the branch’s monthly member acquisition and retention goals.
·Providing outstanding customer service to all members, guests, staff, and the community at-large.
·In accordance with Association standards and membership policies, assumes the primary leadership role in the development and implementation of the branch membership acquisition plan (responsible for the local plan strategy, tactics and all affiliated results).
·Works directly with the Executive Director (or AED), Service Team Leaders and all Member Service team members to uphold the YMCA customer service standards of “Facility Excellence”, “Staff Engagement” and “Show”.
·Supervises and/or Leads training of Member Service team members (MA, MSC, MSR) in meeting all business roles, activities and functions while delivering outstanding customer service.