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Crossroads YMCA is seeking a dynamic Youth Experience Director to lead high-quality field trips, corporate retreats, and family activities.
Job Description
This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Youth Experience Director is responsible for but not limited to: managing program operation, development and growth, participant experience and satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Youth Experience Director at the Y, you lead an environment that is inviting and serves all.
Qualifications
- Associate’s degree in related field or equivalent is preferred.
- Certified CPR/First Aid/AED within designated time of hire.
- Minimum 2 years related experience required.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Excellent interpersonal, communication, and problem-solving skills.
- Able to work independently and with minimal supervision. Organized and detail oriented.
- Adept computer skills in Office 365.
- Must be able to work flexible hours including evenings, weekend, and holidays.
- Ability to respond to safety and emergency situations.
Essential Functions
- Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
- Establishes new program activities and expands programs within the community in accordance with strategic and operating plans. Develops and maintains collaborative relationships with community organizations.
- Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
- Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
- Conducts and ensures proper maintenance of relative program equipment. Secures and schedules program facilities.
- Provides customer obsessed service to all team members, members, and program participants.
- Develop committed relationships. Share knowledge of programs, events and resources with members and participants throughout the facility and within the community when representing the YMCA.
- Conducts and schedules program classes.
- Assists in the marketing and distribution of program information.
- Develops and monitors program budget to meet fiscal objectives.
- Assists in YMCA fundraising activities and special events.
- Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
- Assists with cabinet meetings.
- Compiles program statistics. Monitors and evaluates the effectiveness of and participation in programs.
Performs other duties as assigned.