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Nestled in the beautiful mountains of western North Carolina, work for a top non-profit in our region.
Job Description
Under the direction of the Executive Director of Programs and consistent with the mission and policies of the YMCA of Western North Carolina, the Senior Program Director is responsible for the effective daily operations of their assigned program areas and leads the Association’s ongoing efforts for continual improvement, growth and development of new programs that align with strategic priorities and community needs. Responsibilities include, but are not limited to, providing direct leadership to staff throughout the Association, coordinating program operations, facilitating cross pollination, ensuring program development and growth, promoting participant satisfaction, driving retention and safety, engaging in key community collaborations, and overseeing training needs within their service lines.
The Senior Program Director is accountable for ensuring the delivery of exceptional programs and services throughout their program areas. They are a vital member of the YMCA’s leadership team and a highly visible representative of the YMCA mission and core values. They are accountable for knowing and properly executing YMCA policies and procedures.
Qualifications
Bachelor's degree in human services, social services, business, or equivalent is required. (Extensive related experience may be considered in lieu of a degree.)
Three or more years of management experience preferably in a YMCA or other nonprofit agency. (Preferred: multi-department/location supervisory experience)
Ability to direct multiple department operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
YMCA Multi-Team or Branch Leader certification is preferred, or obtain within two years from date of hire.
CPR and First Aid certifications may be required.
Essential Functions
Develop, coordinate, market, and evaluate service line program offerings and services, ensuring the safe, sound and effective operations of programs within YMCA centers and off-site locations.
Contribute to the overall Y mission of strengthening communities through youth development, healthy living, and social responsibility with primary focus in athletics and youth and family (teens).
Fosters a climate of innovation to develop member-focused programs that support the Y mission, goals, and strategies.
Ensure teams deliver quality work within given deadlines and expectations without direct supervision.
Develop sport and teen-specific proformas to ensure financial sustainability and/or value-add of each offering prior to its operations.
Utilize Listen360 to positively impact program quality and retention. Utilize marketing resources and Cabinets to cross-pollinate with other areas ensuring the Athletics and Teen service lines add value to YMCA membership.
Model professional interaction with other employees, members, program participants, volunteers, and the community while always demonstrating the YMCA’s voice and core values.
Oversee the hiring, training, and supervision of service line leadership staff within portfolio.
Drive strong recruitment, development, and succession planning processes to ensure the hiring, professional development, and retention of high-quality staff. Develop strategies to motivate staff and achieve goals.
Develop annual budget for portfolio. Monitor monthly financial reports to ensure that revenue targets are met, and expenses are controlled.
Complete monthly variance reports and forecast updates. Adjust operations as needed to achieve fiscal targets.
Ensure staff meetings are productive and high functioning. Continually communicate with and inform service line leadership staff about YMCA initiatives and trends.
Work with leadership to set achievable operational and performance goals for assigned staff.T hese goals must align with long term goals and strategies of the Association.
Ensure the Association’s risk management program is implemented to ensure safe facilities and programs for members, volunteers, and staff.
Ensure all the policies of the organization are executed, including Financial, Human Resources, and Program Policies.
Support the strategic direction of the Association and appropriate committees, cabinets, and other work groups.
Respond to participant and community inquiries in a timely manner.
Develop committed relationships. Share knowledge of programs, events, and resources with members and participants throughout centers and within the community when representing the YMCA.
Perform all other duties as assigned.
Knowledge, Skills, and Abilities
Requires strong oral and written communication skills.
Ability to direct multiple department operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.
Ability to develop and monitor budgets
Cause-Driven Leadership Competencies
ADDITIONAL NOTES
This job description represents the major functions of the position but is not intended to be all-inclusive. The incumbent is also responsible for taking direction from the Vice President of Operations or their representatives in completing projects or performing duties deemed necessary for association success.
EFFECT ON END RESULTS
Well delivered, quality programs within service line(s) and locations driven by the YMCA mission and character development values.
Positive and constructive evaluations and feedback from supervisors, members, and program participants.
Enhanced capability to engage and build relationships with people of different backgrounds, abilities, opinions, and perceptions throughout our community.
PHYSICAL ASPECTS OF THE JOB
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical demands are essentially those of sedentary work. Tasks may require extended periods of time at a keyboard or workstation.
BENEFITS
Full-time employees receive medical, dental and vision insurance, group life insurance and long-term disability paid by the Y; short-term disability, term life insurance and dependent life insurance is available for purchase; generous paid time off, retirement plan with employer contribution of 12% of salary (subject to eligibility requirements), free YMCA membership, free afterschool childcare and summer day camp and program discounts.
The YMCA of Western North Carolina is committed to equal opportunity in terms and conditions of employment for all employees and job applicants without regard to race, color, faith, gender, pregnancy, national origin, age, disability, sexual orientation, gender identity, veteran status, citizenship status, genetic information, gender expression, or any other characteristic protected by applicable law, except where a bona fide occupational qualification applies.