Executive Director of Membership Sales and Experience

• Bachelor’s degree in business, sales, marketing or communications; or equivalent professional experience required. 
• Minimum of five (5) years of sales and retention experience with proven track record of initiative, creativity, and motivation to surpass challenging performance goals.
• Minimum of five (5) years of sales leadership experience by direct management of a team with demonstrated results. 
• Ability to champion change and be innovative while keeping in mind the big-picture goals. 
• Demonstrated ability to build new structures, enthusiastically lead conversations and take initiative while collaborating with stakeholders, and mentor and motivate sales teams to exceed expectations, all with limited resources.
• Experience with or demonstrated ability to adapt to new technology is preferred.
• Experience using a CRM, such as Salesforce or similar, along with customer satisfaction surveys.
• Experience with business-to-consumer sales and customer service preferred.

Work Environment & Physical Demands

• Must be willing to work a flexible schedule, which may include weekends and holidays as needed.
• Must be willing to travel within Central Florida. Must have a valid Driver's license. The employee is required to have visual acuity to operate motor vehicles.
• The noise level in the work environment is usually moderate to loud.
• The physical activities of this position include: stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, grasping, feeling, and repetitive motions.
• Required to sit or stand for extended periods of time while demonstrating manual dexterity in order to accurately work on the phone, computer keyboard, and other equipment.
• The employee must be able to perform light work: exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects.
• The employee is required to have close visual acuity, along with the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned, preparing and analyzing data and figures, transcribing, viewing a computer screen, extensive reading, or to make general observations of facilities or structures.
• Must possess auditory and verbal capabilities in order to adequately communicate via phone and in person. Talking is required for expressing or exchanging ideas by means of the spoken word. Hearing is required to perceive information at normal spoken word levels, with or without correction.
• The employee is not substantially exposed to adverse environmental conditions.

Disclaimers

• Must complete successful background screening, which includes criminal and employment verification. Some positions may additionally require a successful credit check screening.
• All of the above duties and responsibilities are essential job functions subject to reasonable accommodation. The YMCA promotes an equal employment opportunity workplace which includes reasonable accommodation of otherwise qualified disabled applicants and employees. Please see your manager should you have any questions about this policy or these job duties.
• This job description may not be all-inclusive and employees are expected to perform all other duties as assigned and directed by management. Job descriptions and duties may be modified when deemed appropriate by management.