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The Mystic Valley YMCA is looking for a welcoming and engaging Membership Director.
Job Description
POSITION SUMMARY:
This position supports the work of the Y, a leading nonprofit charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director will oversee the day-to-day operations of the Membership Department and Kid Zone at the Malden YMCA. The Membership Director will ensure a welcoming environment for all, implementing membership strategies that support recruitment of new members, and retention of existing members while fostering a member-focused culture.
Qualifications
1. Bachelor's degree in a related field with 2-3 years of customer service experience. In lieu of a bachelor's degree, 3-5 years of experience along with High School Diploma, or GED.
2. Excellent interpersonal and problem-solving skills.
3. Certifications required within 30 days of hire: CPR/AED, and First Aid.
4. Ability to relate effectively to diverse groups of people from all social and economic
segments of the community.
5. Microsoft Office, and Member Database experience.
6. Ability to address and make solid decisions in emergency situations.
Essential Functions
1. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
2. Builds relationships by using names, and initiating conversations with members, staff, and volunteers.
3. Develops and monitors annual membership budget, reporting monthly on variances, and adjusting when needed.
4. Develops an annual membership promotion plan.
5. Recruits, hires, trains, develops, and directs personnel. Reviews, and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
6. Promotes membership and programs through email, text, social media posts, etc.
7. Works to ensure a diverse and inclusive culture at the Y.
8. Ensures proper implementation of welcome center procedures. Reviews and updates desk procedures and communicates changes to staff. Coordinates with the business office as necessary on financial transactions.
9. Manages membership paperwork with the support of the welcome center supervisor, ensuring the accuracy of membership data, promptly following through with membership status changes.
10. Actively participates in team meetings and committees as assigned.
11. Collaborates with all program directors to ensure a seamless experience for all members.
12. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
13. Adheres to all YMCA policies.
14. Performs other duties as assigned.
Cause-Driven Leadership Competencies
YMCA COMPETENCIES (Team Leader):
Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with
a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships
to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change, models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.