Program & Membership Director

We are seeking a Program & Membership Director to lead and impact Membership development/engagement and our YMCA programs. 
Job Description

The YMCA of Newark & Vicinity is seeking a Program & Membership Director to lead and impact membership development/engagement and YMCA programs. Under the Direction of the Senior Program Director, the Program & Membership Director is responsible for the development, administration and management of all youth, adult and family programs in the Healthy Living (Fitness/Aquatics/Youth Sports) and the Membership Departments. The individual is expected to manage and lead staff, operating budgets and ensure high standards of program quality, visibility and community awareness in a manner consistent with established policies and procedures to enable the Association to achieve its defined goals and objectives. The YMCA’s recruitment process includes comprehensive background screening including pre-employment drug test and criminal background check and upon hire, a wide range of training.

Qualifications
  • BA/BS degree in physical education, health and fitness, exercise physiology, exercise sports science, marketing/communication or related field, or equivalent experience.
  • Minimum five years of program management experience and leading a combination of aquatic, youth sports, health, fitness, and wellness programs, preferably in a YMCA or other nonprofit agency.
  • Excellent technical, organizational and time management skills. 
  • Excellent computer skills and experience with standard business software including Word/Excel/Power Point/Internet engines. 
  • Ability to direct programs through supervision of staff and volunteers, development and monitoring of budgets, marketing and public relations, program development and fund-raising.
  • Ability to relate effectively to diverse populations from all social and economic segments of the community.
  • Excellent human relation skills and proven track record of developing professional authentic and deepened relationships with others.
  • Ability to establish and maintain collaborations with community organizations.
  • Ability to demonstrate knowledge of and support the mission, vision, standards, policies, procedures, operating instructions, confidentiality standards and ethics of the YMCA. 
  • Ability to anticipate and solve practical problems or resolve issues.
  • Independent judgment to determine project guidelines, purpose, follow-through, and completion.
  • Must have flexible work schedule.
  • YMCA Team Leader certification preferred.
  • Current CPR and First Aid certifications required.
  • Valid New Jersey driver’s license and a safe driving record required.

 

Essential Functions
  • Evaluate the Association’s service area and existing programs, develop, implement, and manage operating plans to promote program and/or membership growth for the YMCA. Execute strategies, monitor objectives, and take appropriate action to ensure the achievement of those objectives.
  • Develop, manage, and monitor assigned operating budgets (income and expense) and oversee the assigned department budgets to ensure that revenue targets are met, and expenses are controlled.
  • Manage staff – recruit, hire, train, develop, supervise, and evaluate, in assigned program and membership areas. This includes following all policies, procedures, and timeframes of the Association. Facilitate communication and provide leadership. Model relationship-building skills in all interactions. 
  • Ensure high quality member-focused environment and programs through innovative program development, evaluations, and on-going training of staff. Ensure that members and/or program participants connect with one another and connect with the YMCA.
  • Lead promotions and marketing of membership and programs, including social media and website management; assist with the creation of publicity plan and schedule as it relates to the promotion of programs and events. 
  • Provide leadership and support to all association special events and fund-raising activities. Develop and maintain effective working relationships within the community. 
  • Assure compliance with state and local regulations. Ensure that program standards are met, and safety procedures are followed; all accidents and incidents are reported involving self, participants, guests, and other employees.
  • Ensure all Department Operations are consistent with the Association procedures. This includes safety, insurance, incident/accident reports, registrations, purchasing, HR and Payroll procedures, accounting, and YUSA standards and maintains appropriate logs and records. Provide data and reports as required for assigned programs. 
  • Lead membership systems with and through staff.
  • Ensure member file management and billing is accurate and complete and 3rd party billing is timely and accurate.
  • Produce monthly financial reports/records to include but not limited to projections, invoices, and budget. 
  • Secure grants as needed or as available.
  • Serve on Program/Membership Committee.
  • Travel and drive for the YMCA business using the Y or own vehicle as required in accordance with Newark YMCA Policy.
  • Maintain a safe work environment, free of clutter, debris and hazardous conditions and ensure cleanliness of facility.
  • Provide excellent customer service and care for all including but not limited to internal and external customers/members/residents/visitors/clients/patrons/vendors.  
  • Serve as Manager On Duty (MOD) when scheduled.
  • Perform such other job-related duties as may be periodically assigned by the Supervisor.
  • Exhibit personal and professional behavior in a manner consistent with the best interest of the Association, so as not to bring discredit to the Association.
  • Cooperate, work effectively and congenially with all YMCA staff members, volunteers, and members of the Association.

 

Cause-Driven Leadership Competencies

Team Leader

Discipline: Advancing Our Mission & Cause

  • Competencies: Engaging Community, Volunteerism

Discipline: Building Relationships

  • Competencies: Collaboration, Communication & Influence

Discipline: Leading Operations

  • Competencies: Critical Thinking & Decision Making, Fiscal Management, Innovation, Program/Project Management

Discipline: Developing & Inspiring People

  • Competencies: Developing Self & Others, Emotional Maturity