Membership Director

YMCA
Resumes Accepted Until
Resume Contact
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YMCA of Georgia's Piedmont is seeking an experienced and mission-driven YMCA candidate to fill the role of Membership Director in Monroe, GA
Job Description

We change lives every day. We are committed to putting Christian principles into practice through programs that build a healthy spirit, mind, and body for all. Delivers excellent service to all members, guests, and program participants.  Responds to member and guest needs, promotes memberships and programs. Offer support to membership representative (front desk) staff.

Qualifications
  1. Certifications required within 30 days of hire: CPR/AED, First Aid, and Youth Protection training.
  2. Excellent interpersonal and problem-solving skills.
  3. Ability to relate effectively to diverse groups of people from all social and economic
    segments of the community.
  4. Previous customer service, sales or related experience.
  5. Basic knowledge of computers.
  6. Bachelors degree in Business or Marketing preferred.
Essential Functions

1. Implements membership strategies that support recruitment of new members and retention of existing members.  Creates a member-focused culture and models relationship-building skills (including Listen First) in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction. Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.

2. Process scholarship/financial aid applications in a timely manner.

3. Hires, trains, evaluates, and supervises assigned staff and volunteers. Provides development and leadership.

4. Ensure proper open, close, and shift change paperwork completed by all staff.

5. Builds relationships with members; helps members connect with one another and the YMCA.

6. Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.

7. Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.

8. Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.

9. Membership administrative tasks as follows: track joins and tours for reporting on membership retention report; manage rejected payments. Re-run payments and mail / email notices for collection of dues; manage invoices for all corporate accounts monthly.

10. Applies all YMCA policies dealing with member services.

11. Assists in organizing special fundraising projects, including the annual and capital campaign.

12. Participates in the planning of the annual budget; manages and implements the approved budget for membership, marketing and communications; Takes appropriate action to ensure that the goals and objectives are met.

13. Serve as Manager on Duty as required.

14. Ability to process, understand and respond appropriately to emergency situations.

15. Perform any other functions necessary for the smooth and efficient operation of the Walton County YMCA.

Cause-Driven Leadership Competencies

Mission Advancement: Accepts and demonstrates Y’s values. Demonstrates a desire to serve others and fulfill community needs. Recruits volunteers and builds effective, supportive working relationships with them. Supports fund-raising.

Collaboration: Works effectively with people of different backgrounds, abilities, opinions, and perceptions. Builds rapport and relates well to others. Seeks first to understand the other person’s point of view and remains calm in challenging situations. Listens for understanding and meaning; speaks and writes effectively. Takes initiative to assist in developing others.

Operational Effectiveness: Makes sound judgments, and transfers learning from one situation to another. Embraces new approaches and discovers ideas to create a better member experience. Establishes goals, clarifies tasks, plans work and actively participates in meetings. Follows budgeting policies and procedures and reports all financial irregularities immediately. Strives to meet or exceed goals and deliver a high-value experience for members.

Personal Growth: Pursues self-development that enhances job performance. Demonstrates an openness to change and seeks opportunities in the change process. Accurately assesses personal feelings, strengths and limitations and how they impact relationships. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.

Required Certifications
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.
  • The employee frequently is required to sit and reach and must be able to move around the work environment.
  • The employee must occasionally lift and/or move up to 10 pounds.