Member Engagement Director

YMCA
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Join our team in Birmingham, Alabama!
Job Description

Are you passionate about providing a positive, professional, welcoming atmosphere and excellent customer service?  Do you desire to serve others while demonstrating our YMCA Core Values of Caring, Honesty, Respect, and Responsibility?  Are you innovative and forward-thinking when seeking new ways to serve the Community?  If so, then we want you to be our next Member Engagement Director at the Shades Valley YMCA! 

Position Overview:

The Member Engagement Director is responsible for driving membership growth and retention while enhancing the overall wellness experience at the YMCA. This role involves overseeing membership services to ensure a positive, professional atmosphere that promotes health, community engagement, and member satisfaction.

Qualifications
  • Bachelor's degree in Health Science, Recreation, Business Administration, or a related field.
  • Proven experience in membership management, including recruitment, retention, and customer service.
  • Strong leadership, communication, and interpersonal skills.
  • Proficiency with business software and member management systems (e.g., Daxko Operations Software).
  • Ability to adapt to a fast-paced environment and manage multiple responsibilities effectively.

Physical Demands:

  • Ability to lift and move up to 50 pounds.
  • Regular use of a computer and ability to communicate via phone and smart devices.
  • Ability to move around the work environment and perform tasks such as lifting, kneeling, and climbing.
Essential Functions

Membership Management:

  • Develop and execute strategies for member recruitment, retention, and satisfaction.
  • Create and maintain a member-focused culture, fostering relationship-building and problem-solving skills.
  • Oversee membership registration processes, including phone, walk-in, and web-based systems, in coordination with marketing efforts.

Staff Management and Development:

  • Recruit, train, and supervise staff and volunteers.
  • Evaluate staff performance, provide ongoing training, and implement strategies to motivate and achieve departmental goals.

Budget and Financial Oversight:

  • Participate in budget planning and management.
  • Monitor and manage budgets, making adjustments as needed to address variances and achieve financial targets.

Operational Excellence:

  • Ensure proper implementation and adherence to front desk procedures and business systems.
  • Maintain high standards of cleanliness and upkeep for member spaces.
  • Handle member complaints effectively, preserving dignity while reaching satisfactory solutions.

Community Engagement:

  • Organize and participate in membership events at the YMCA and in the community.
  • Build partnerships with community organizations to support health strategies and promote YMCA programs.

Data and Impact Measurement:

  • Utilize data and feedback to drive improvements in membership programs.
  • Measure program impact and effectiveness, making data-driven decisions to enhance member experiences.

Leadership and Collaboration:

  • Serve as a member of the branch management team, contributing to overall branch success.
  • Attend leadership meetings, board meetings, and other required activities.