Engagement Representative

The YMCA of Pierce and Kitsap Counties is seeking an Engagement Representative to join our team! 
Job Description

As an Engagement Representative, you will engage members and guests - in branch and over the phone - to respond to their questions and needs while promoting information on membership and programs. This is a hybrid position with the expectation of some work from home and some work at the office.


  • Medical, Dental, and Vision benefit plan options
  • YMCA paid Life and Long-term Disability Insurance 
  • Opportunity to participate in the YMCA 403(b) retirement saving plan. After 2 years of Full-Time employment, the YMCA will contribute 8% of your monthly earnings
  • Accrual of 15 days of paid vacation (vacation accruals increase with years of service)  
  • 8 paid Holidays/Floating Holidays per year
  • Paid Sick Leave accrued at 1.23 hours for every 40 hours worked per year
  • Employee Assistance Plan (EAP), Digital mental health counseling platform, Wellness program, and LifeMart employee discount center 
  • Professional training, education, and certification opportunities
  •  20% discount on YMCA programs, childcare services, and merchandise 
  • Public Service Loan Forgiveness eligibility for Full-Time employees 

Ignite your Passion, Live the Y Cause, and Join our Team! To apply visit our website at www.ymcapkc.org

The YMCA of Pierce and Kitsap Counties is committed to diversity and inclusion throughout our organization and is an Equal Opportunity Employer - Women/Minority/Veteran/Disabled. 



  • You are committed to valuing and promoting diversity and contributing to an inclusive working and learning environment
  • You have at least two years of experience in customer service, public relations, and organization
  • You have excellent written and oral skills
  • You are proficient in computer programs, including practical application of MS Office suite, including Teams, and Zoom
  • You have a positive attitude and previous experience with diverse populations


Essential Functions
  •  Provide excellent service to members, guests, and program participants in the branch and on the phone, contributing to member retention
  • Present accurate membership information to potential and existing members. Explain the benefits of YMCA membership and its programs
  • Demonstrate full competency with the Customer Relationship Management system to include proper enrollment, update, and cancellation processing and receiving membership, program, childcare, camp, and child watch payments
  • Follow membership policies and guidelines. Process new memberships, update current memberships, and register members for programs and services, as needed
  • Understand financial assistance process and accurately help to identify eligibility
  • Provide a highly satisfying member experience and engage members in programs