Operations Director

Do you love pickleball and have a passion for building a team to open a new branch?  If so, check us out!
Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Operations Director provides leadership to Y team members, creates meaningful high-quality experiences, and ensures successful daily operations of the branch.  You will manage the development, evaluation, and growth of membership and various pickleball programs.  Your leadership skills, strong organizational abilities, and commitment to the Y’s mission will be essential to the success of this role.


     Bachelor's degree or Multi-Team Leader Certification from YUSA.

     Experience in management and development of volunteer involvement; ability to recruit top community leaders.

     Ability to direct total operations through volunteer development, supervision of staff, development and monitoring of branch budget, marketing and public relations, and program development.

     Ability to relate effectively to diverse groups of people from all social and economic segments of
the community.

     Proven track record of developing authentic relationships with others.

     Ability to establish and maintain collaborations with community organizations.

     CPR and First Aid certifications required within 30 days of hire.

Essential Functions

1.    Directly manages the Membership Department, all things Pickleball, and verses day-to-day operations of the branch.

2.    Builds bridges within the community so that all segments of society have access to the Y.

3.    Effectively communicates community benefit and the Y’s impact for all stakeholders (e.g., staff, volunteers, members, community leaders) develops positive working and collaborative relationships with other organizations, businesses, and governmental entities.

4.    Implement a comprehensive strategy and curriculum to enhance the pickleball program and increase participation in lessons, clinics, classes, tournaments, and other special events.

5.    Develops and directs high-quality member engagement strategies and programs which support branch and association goals and strategies. Establishes plans for the expansion of membership, programs and services, in harmony with overall YMCA objectives and the leadership team.

6.    Manages the budgeting process so that resources are devoted to top priorities and strategic objectives. Ensures operating budgets meet or exceed targets. The Tanglewood Family YMCA budget is over $1M a year.

7.    Recruits, selects, and develops diverse volunteers for the branch board. Clarifies and reinforces the division of roles and responsibilities between corporate boards, branch boards, staff, and general volunteers. (Following no less than 12 months of operating)

8.    Directs the financial development activities of the branch.

9.    Oversees the hiring, training, development, and supervision of staff.

10.  Creates and fosters a positive relationship with staff/owners of Tanglewood Mall.

11.  Ensures the safety and maintenance of high-quality facilities, grounds, and equipment.

12.  Other duties as assigned.


●    The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     While performing the duties of this job, the employee is regularly required to use a computer for extended periods of time and be able to communicate using a computer and phone/smart device.  The employee frequently is required to sit and reach, and must be able to move around the work environment.

     The employee must occasionally lift and/or move up to 50 pounds. 

     Specific vision abilities required by this job include close vision, distance vision, and the ability to adjust.

     The noise level in the work environment is usually moderate.


We appreciate your talents, hard work, and professional dedication and will reward you with a competitive salary and benefits package, including an 11% employer-funded retirement plan.  In addition, we provide a 403(b) savings plan, high-quality healthcare, free YMCA membership for you and your family, a generous time-off package, numerous professional development opportunities, an exciting and collaborative work environment, and the ability to work with creative, talented, and divers individuals. If you value a culture of excellence, transparency, servant leadership, and accountability, please apply at ymcavbr.org.

The YMCA of Virginia’s Blue Ridge is a Drug-Free Workplace and is committed to the policy of Equal Opportunity prohibiting discrimination in employment because of race, color, religion, gender, national origin, sexual orientation, political affiliation, age, genetic information, disability, or veteran status.