Membership Director

We are looking for an enthusiastic and results-oriented Membership Director to join our team.
Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director at Putnam County YMCA intentionally fosters a cause-centered culture that is welcoming, genuine, hopeful, nurturing, and determined.

Qualifications

·       Bachelor's degree in a related field preferred or equivalent combination of education and experience.

·       YMCA Team Leader certification preferred.

·       Previous supervisory experience in customer service preferred.

·       Excellent personal computer skills and experience with standard business software. 

·       Ability to relate effectively to diverse groups of people from all social and economic segments
of the community.

Essential Functions

1.    Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in, and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.

2.    Ensures a level of service and engagement that fosters loyalty among those we serve.

3.    Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.

4.    Ensures proper implementation of front desk procedures. Reviews and updates desk procedures and communicates changes to staff in a clear, concise way.  Coordinates with the business office as necessary on financial transactions.

5.    Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances

6.    Leads membership staff and volunteers effectively; recruits and hires diverse staff and volunteer teams; onboards and develops them for success.

7.    Leads organization of monthly duties: collections, quality control, credit card expirations, and additional tasks as assigned.

8.    Responsible for training Branch coordinators and staff; attends association membership meetings. 

9.    Manages 3rd party and corporate billing and all collections. 

Cause-Driven Leadership Competencies

·       Engaging Community

·       Communication & Influence 

·       Developing Self & Others

Required Certifications

CRP, First Aid and Bloodborne pathogens