Membership Director

Believing that our people deserve the best, the YMCA offers exceptional wage and benefits package. 
Job Description

Believing that our people deserve the best, the YMCA offers exceptional wage and benefits package. Our featured benefits package--determined by your employment status and tenure with the organization includes:

  • Health & Dental Insurance
  • Disability & Life Insurance
  • Funded Retirement Plan
  • Subsidized Child Care
  • YMCA Facility Access

Position Summary

This position, as top administrative branch staff in an Association actively engaged in many national Y initiatives, is responsible for day-to-day general administration of the Membership Department, and areas listed above, including staff supervision, budgeting, expense control, income generation, program development and quality control, and committee development, community relations, collaborations, long-range planning and facility maintenance. The Membership Director will provide direction and leadership for the achievement of Association goals in accordance with the policies, procedures and standards established by the Board.


Research shows that some candidates apply only if they meet all of the job criteria. If you have passion and intelligence, even if you are missing some of the below requirements, we encourage you to apply to further discuss your skill set.

Four-year college degree preferred. High school diploma or equivalent required. Two years of experience in related field required. Two years experience in management or supervision required. Must meet YMCA of the Suncoast driving criteria. Y-USA Team Leader preferred. CPR/First Aid required in 90 days of employment. May be required to sit or stand for extended periods of time and squat, stoop or bend into awkward positions while performing job functions. Lift and carry up to 30 lbs. Must be able to multi task, be able to manage and cultivate relationships, and have a high level of emotional maturity. Strong communication, written, verbal, presentation, and organizational skills required.

Essential Functions

High Quality Programs, Services and Facilities

  • Direct and administer total operation of the Membership Department, including the interpretation and execution of established policies, the development of procedures and methods, staffing, evaluation of the effectiveness of the programs and operations.
  • Plan and conduct a wide variety of membership programs and activities that maximize the facilities, support the cause and enhance membership.
  • Create a nurturing and safe environment by reporting suspicious activity that may lead to child abuse or may violate the code of conduct. Ensure the safety and maintenance of high quality facilities, grounds, and equipment by keeping supplies organized, maintain and clean facility and care for equipment.
  • Responsible for corporate partnerships, membership promotions, membership recognition and appreciation activities along with community image and awareness through marketing of the branch.
  • Develop and implement annual membership growth, retention goals, and objectives that include monthly and weekly action plans.
  • Maintain systematic filing process for all members.
  • Review and monitor monthly membership goals, statistics, enrollment procedures, membership inquiries, appointments, tours, follow-up calls, and closing ratios.

Staff and Volunteer Management

  • Recruit, hire, supervise and develop department staff and volunteers through use of Leadership Competency Model resources that create a culture of cause-driven leaders
  • Lead and/or participate in a branch committee(s)
  • Conduct monthly staff meetings to keep staff well informed.
  • Support branch Y Community Champions efforts


  • Prepare annual department(s) budget for approval by the Branch Executive.
  • Recommend adjustments and administer the budget, exercising necessary expense controls and revenue production

Community Development

  • Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities.
  • Promote and communicate the objectives and programs of the YMCA through public communication media
  • Actively participate in community organizations

Financial Development

  • Incorporate storytelling in an effort to advance our mission and cause
  • Participate in Annual Campaign efforts - Lead the Community Gifts Phase
  • Identify and recruit Annual Campaign volunteers
  • Lead and/or participate in branch special events for fundraising or mission advancement

Operating Values

  • Serve as a member of branch management and support the branch and association objectives of the YMCA
  • Teach, role model and promote SMART behavior


  • Support the GPS initiatives
  • Advance our work in Youth Development, Healthy Living, Volunteerism and Philanthropy
  • Incorporate Living Our Cause into work products and behaviors

(all position functions are essential to the position)

Cause-Driven Leadership Competencies
  1. Community - Ensures a high level of service with a commitment to improving lives.
  2. Volunteerism - Provides volunteers with orientation, training, development, and recognition.
  3. Relationships - Builds relationships to create small communities
  4. Quality Results - Holds staff accountable for high-quality results using a formal process to measure progress
  5. Finance - Effectively creates and manages budgets.
  6. Emotional Maturity Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance