Membership Coordinator (Castle Hill YMCA)

The Castle Hill YMCA is seeking a seasonal Membership Coordinator - Outdoors...
Job Description

Salary: $22.00 Hourly

Seasonal Opportunity: May 20, 2024 - September 9, 2024.

The YMCA of Greater New York is here for all New Yorkers — to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities.

To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and “LEAP” career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all.

The Castle Hill YMCA is seeking a seasonal Membership Coordinator - Outdoors, who will be responsible for assisting with Member Experience Representatives and ensure quality control in all areas within the membership department, including point of sale transactions, staffing, member hospitality, all administrative processes, systems, and audit preparation. The Membership Coordinator works with the Executive Director to provide administrative direction/leadership to the Membership department to achieve budgeted goals.

The YMCA of Greater New York offers a variety of benefits to its staff members including retirement benefits, medical, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual’s employment status (i.e., full-time or part-time), tenure and/or the number of hours scheduled to work. Click here for more information.

  • Bachelor’s degree or equivalent work experience, preferable in Business Administration.
  • Minimum age - 21 years old.
  • Three (3) years of experience working in a fast-paced administrative setting. 
  • Three (3) years of experience in a hospitality setting preferred.
  • Computer literate. Knowledge of MS office Word and Excel. 
  • Excellent interpersonal, organizational, written, and oral communication skills.
  • Ability to work in a fast-paced environment.
Essential Functions

Daily responsibilities:

  • Handle the financial assistance processing for the branch according to the financial assistance policy.
  • Conduct the daily audit of transactions that occurred on the previous day/s at the branch, including registrations, cancellations, and holds.

Bi-weekly responsibilities:

  • Run and review expected credit card draft report.
  • Run and review bank and credit card exception reports.
  • Run adult member renewal notice reports. Send out standard renewal notices for monthly memberships and annual invoices six (6) weeks prior to the renewal date.
  • Handle calls and emails from members who wish to cancel.
  • Assist the Membership Sales & Engagement Director with reviewing timecards in eTime.

Monthly responsibilities:

  • Download Silver Sneakers utilization report and post to Healthways web portal. Reconcile the Silver Sneakers payments.
  • Prepare facility access declination report – contact members with access denied due to pending collection of past due balance.
  • Review aging report (either sent by the Association Office or downloaded from AS400) and cancel memberships over 60 days past due.
  • Assist the Membership Sales & Engagement Director to prepare for membership staff meetings (agenda, minutes, etc.).
  • Prepare staff schedule for the Membership Sales & Engagement Director’s approval.

Continuing responsibilities:

  • Assist the Membership Sales & Engagement Director to hire, train, and develop staff.
  • Attend and participate in various branch and/or association events and meetings.
  • Update table files.
  • Handle purchasing and requisitions. Monitors/orders supplies, forms, membership cards, staff uniforms, etc.
  • Be highly proficient in, and role model all aspects of the Member Experience Representative position.

General responsibilities

  • Attend and participate in required trainings (Creating Raves, Healthy Lifestyles Training for Front Line Staff, Selling the Total Workout, De-Escalating Difficult Situations, AS400, etc.).
  • Take the initiative for personal and professional development by taking advantage of YMCA formal and informal opportunities.
  • Conduct yourself according to the Y values of caring, honesty, respect, and responsibility.