Chief Operations Officer

Help us preserve Northern Middlesex YMCA’s historic legacy while driving future-oriented operations as Chief Operations Officer!
Job Description

The Northern Middlesex YMCA is seeking an enthusiastic and experienced professional to serve as its Chief Operations Officer. Under the supervision of the CEO, this multi-team leader oversees operations, including Aquatics, Healthy Living, Membership, Facilities, HR and Housing. This leader will participate in fundraising, but will not supervise financial development, or finance. The COO works with their team to satisfy the strategic plan and to ensure quality facilities and programs while maintaining safety standards that meet the association guidelines. The COO fosters a positive and optimistic culture within departments. 

  1. Eight or more years of professional experience in the YMCA or another nonprofit preferred.
  2. Knowledge and experience in all aspects of operations, including the establishment and management of goals, objectives and action plans, staff supervision, leadership and development, budget development and management, membership practices, program development and implementation, volunteerism, facility and property management and financial practices.
  3. Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.
  4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community; record of accomplishment of building authentic, constructive relationships with others.
  5. YMCA Organizational Leader certification preferred.
  6. Completion of trainings and/or certifications, as required by supervisor and/or the YMCA.
Essential Functions
  1. Leads and manages the operations of the YMCA.
  2. Supervises human resources, membership and member services, health and wellness, aquatics, facility, housing, IT and strategic initiatives.
  3. Oversees and provides leadership and direction to association safety and risk management.
  4. Oversees professional development and evaluation process.
  5. Fosters a climate of innovation to develop member-focused programs that support the Y mission, goals, and strategies.  
  6. Provides leadership and direction for the organizations DEI initiatives.
  7. Ensures the operational growth of the YMCA through program expansion, member recruitment and retention, new site development, and collaborations. Guides the organization to make tough choices about what to stop, start, and continue.
  8. Oversees the operational standards of the Association, ensuring implementation and sustainability.
  9. Assists in the development and management of organizational policies and structures that remove barriers and foster equity and inclusion for all.
  10. Work closely with the CEO in identifying and mitigating potential risks related to facility, programs, and operations.
  11. Assume Manager on Duty (MOD) responsibilities, ensuring smooth operations during designated shifts.
  12. Cultivate and maintain positive relationships with community partners, donors, and stakeholders. Support fund development initiatives, donor cultivation, data collection, grant writing and grant management.   
  13. Ensures process for examining and bringing to light any potential operational legal exposures.
  14. Works with operational leaders to create and manage the annual operating plan and budget. Monitors monthly financial reports to ensure that revenue targets are met and expenses are controlled.
  15. Creates effective, sustainable, organization-wide collaborations between departments and with community partners.
  16. Undertake additional responsibilities as assigned by the CEO to ensure the smooth functioning and success of the YMCA.
  17. Represent and promote the YMCA in the local community and develop positive working relationships with other organizations, businesses, and governmental entities. 
Cause-Driven Leadership Competencies

Change Leadership: Facilitates, co-creates, and implements equitable change for the good of the organization and/or community.

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Philanthropy: Secures resources and support to advance the Y’s work.

Volunteerism: Engages volunteers and promotes social responsibility at all levels of the organization.

Collaboration: Creates sustainable relationships within the Y and with other organizations in service to the community.

Communication & Influence Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Inclusion: Values all people for their unique talents, and takes an active role in promoting practices that support diversity, inclusion, and global work, as well as cultural competence.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Fiscal Management: Manages the Y’s resources responsibly and sustains the Y’s nonprofit business model.

Functional Expertise: Executes superior technical skills for the role.

Innovation: Creates and implements new and relevant approaches and activities that improve and expand the Y’s work and impact in the community.

Program/Project Management: Ensures program or project goals are met and intended impact occurs.

Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Emotional Maturity: Demonstrates ability to understand and manage emotions effectively in all situations.

Required Certifications

Bachelor’s degree in human services, business, social services or equivalent; Master’s degree preferred.