Membership Associate

The Y is a great place to build a career and can help you meet your professional goals and objectives.
Job Description

The YMCA of Metropolitan Washington is a leading nonprofit organization that has a strong commitment to nurturing the potential of kids, promoting healthy living and fostering a sense of social responsibility. The Y is a cause driven organization that offers tremendous opportunities to make a difference. We invite you to join us in this amazing work to develop your skills, to realize your leadership potential and discover a career that is so much more than a job. 

The Membership Associate plays a key role in support of the YMCA mission by building the YMCA’s capacity to serve the local community by welcoming individuals, families and corporations to the benefits of membership at their YMCA branch.


What we need from you: In addition to a great, friendly and welcoming personality. The ideal candidate will have a Bachelor’s degree or equivalent experience; A minimum of three years experience in membership sales and service; A track record of demonstrating initiative, enthusiasm & common sense/good judgement; Skills required include communication, relationship-building, customer service, leadership, multi-tasking and problem-solving skills. Ability to work weekends and evenings for branch and corporate functions; Ability to work extended hours to meet deadlines.

Essential Functions
  • Plays a leadership role in the daily operation of the Member Service Department in accordance with the Association standards and membership policies;
  • Generates incremental membership sales via external sources (corporations, community-events, etc.) and optimizes internal relationships (member engagement, member referrals, etc.) in route to achieving the branch’s monthly new member acquisition and member retention goals
  • Providing outstanding customer service to all members, guests, staff and the community at-large
  • Other duties as required
Benefits: Did you know that just for being a YMCA employee you get great benefits and discounts from banks, credit unions, Verizon Wireless, Sprint, Dell, Veterinary Pet Insurance, supplemental (AFLAC, ALLSTATE, Vision Care, LegalShield) and even Zip Car! The YMCA of Metropolitan Washington provides progressive employee benefits, including employer-funded retirement plan with vesting after two years of service or 1000 hours compensated time in each of those two years; 403(b) savings plan; high quality and affordable healthcare; free YMCA membership for employee, spouse and dependents; paid time off/sick leave, numerous professional development opportunities.