Operation Director

Full-time Operations Director position for the Greater Providence YMCA with benefits at our South County branch.
Job Description

The Operations Director oversees and is responsible for membership retention, program growth, and facility and risk management.  This position is responsible for the day-to-day operations of the branch through the effective management of program directors and facility managers. 

Final Product: Happy, satisfied members and a safe facility with an effective staff team  

The Operations Director oversees and is responsible for membership retention, program growth, and facility and risk management. This position is responsible for the day-to-day operations of the branch through the effective management of program directors and facility managers.

Qualifications
  • Membership Retention: Overall responsibility for retention of new and existing memberships.  Manage, assess, track and improve the Retention Process.  Oversee data capture, data analysis, and retention improvement.
  • Financial Management:  Increase Membership Retention to meet branch retention goals.  Develop and manage Branch Operations budget in accordance with association guidelines and practices.
  • Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and facility management team members.
Essential Functions
  • Membership Retention: Overall responsibility for retention of new and existing memberships.  Manage, assess, track and improve the Retention Process.  Oversee data capture, data analysis, and retention improvement.
  • Financial Management:  Increase Membership Retention to meet branch retention goals.  Develop and manage Branch Operations budget in accordance with association guidelines and practices.
  • Leadership and Staff Development: Create and implement a comprehensive staffing, training, and individual development plan for program directors and facility management team members.
  • Volunteer Development and Management: Implement comprehensive Volunteer program within the branch
  • Program Growth and Expansion: Overall responsibility for creation and maintenance of programs to increase member enrollment and generate increased program revenue.
  • Other Duties as assigned, including but not limited to
  • Community Outreach:  Develop a presence within the community to encourage and establish community partnerships.  Develop community relationships to encourage interest in GPYMCA memberships, programs and services. 
  • Marketing: Execute the branch Marketing plan in support of membership retention and program growth.
  • Relationship Building: Troubleshoot/resolve member issues in a professional manner. Establish relationships with potential/existing members/program participants.
  • Risk Management and Safety:  Overall responsibility for risk management and safety practices of the branch.
  • Resource Development: Sponsoring Special Events; Supporting the Annual Campaign; Branch management activities in the absence of the Executive Director.
Required Certifications
  • Bachelor's Degree strongly preferred or the willingness to obtain degree within 24 months of beginning the position
  • Management/Leadership experience with a minimum of 3-5 years required.
  • Three to five years of customer service experience desirable.
  • Prior Y experience and familiarity and training in Listen First and Supporting Change and Building Communities preferred.
  • Outstanding communications skills and analytical planning abilities are necessary in this position.
  • Willingness to obtain YMCA Multi-team/Branch Leader certification within five years of assuming this position.
  • Certifications / Training: As required of the program area in which the position serves.