Vice President Operations

Great Opportunity to join the YMCA of Greater Kansas City
Job Description

This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility.  The Vice President, Operations is responsible for leading and providing operational oversight of assigned family center(s) and product line operations. This position provides leadership through Diversity, Equity & Inclusion lens.  They will provide cause-driven leadership in Association membership, program development, community engagement, leading and developing associates and volunteers, fiscal management, financial development, facility and equipment stewardship, and community relations. Leads a diverse team of associates and volunteers with an operating budget up to $15M.

The YMCA of Greater Kansas City’s mission and core values are brought to life by our culture. It’s who we are, who we aspire to be and how we show up every day. We are cause-driven. We don’t just show up, we show up with purpose. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you. 

Hiring Range:  $90K - $115K

  • Bachelor’s Degree required in business or related field
  • Works effectively with people of different backgrounds, abilities, opinions and perceptions.
  • Significant experience (5+ years preferred) leading multi-site membership based Health & Wellness and membership operations (YMCA strongly preferred)
  • Demonstrated track record leading membership sales, retention, and engagement strategies with positive results
  • Demonstrated track record in leading and developing innovative membership, health and wellness, family, recreation, and youth development
  • Strong skills in fiscal management and financial development (including annual campaign, capital, and/or planned giving)
  • Proven business operations background with a demonstrated track record for producing strong and consistent growth and financial results
  • Experience leading large, complex operations with a budget of at least $5 million
  • Ability to lead assigned operations, including associate development and supervision, development and active management of budgets, membership and program development, financial development, sales, board and volunteer development
  • Proven track record of using appropriate independent judgment to assess facts and issues, and make non-routine decisions regarding day-to-day operational problems and issues
  • Proven team-building and team-leadership skills
  • Ability to establish and maintain collaborative partnerships with volunteers and community-based organizations
  • Consistently self-driven and goal-oriented with the ability to set effective team and individual goals and take ownership for results.
  • Demonstrated ability to multi-task and adapt to changing contexts and priorities
  • Strong analytical and critical-thinking skills with the ability to identify and leverage relevant data to use in planning and decision-making
  • Ability to understand, adapt to and interact with diverse people, teams, perspectives and cultures.
  • Must have superior oral and written communication skills and the ability to respond to a wide variety of constituencies, including associates, volunteers, members, program participants, vendors, community leaders, etc.
  • Proficient in using email, Internet, and other PC-based applications (e. g., Microsoft Office, customer service/tracking applications) with the ability to learn and adapt to new technology.
  • Must maintain a current motor vehicle license and acceptable driving record that meets YMCA standards. 
Essential Functions
  • Membership, Program & Operational Quality/Growth
    • Directly supervise Executive Directors as assigned.
    • Implement membership strategies that support the recruitment of new members and the satisfaction and retention of existing members
    • Create a member-focused culture and model relationship-building skills in all interactions
    • Foster a climate of innovation and resolve problems to ensure member satisfaction
    • Develop long-range plans for the expansion of family and youth programs and services, consistent with overall Y strategy and objectives; monitor progress related these objectives and exercise appropriate action to assure their achievement
    • Ensure safety, cleanliness and function of all related facilities and equipment
    • Ensure that all program operations are consistent with association procedures, including emergency, risk management, accident, purchasing, human resources, accounting and other administrative systems
  • Development/ Fundraising
    • Represent and promote the Y in the local community by developing positive working and collaborative relationships with other organizations, businesses and governmental entities
    • Assists with the establishment of annual giving, major gifts, and/or endowment association goals, and ensures success by implementation and delivery of best practices.
    • Develops and maintains relationships with current and potential funding sources, both private and public.
    • Provide leadership for annual support campaign, capital campaigns, and special events; is accountable for achieving annual giving goals.
  • Board and Volunteer Development
    • Collaborate with Mission Boards and volunteer committees to educate the community about the work of the YMCA and its mission.
    • Support the engagement, recruitment and development of key community leaders for the Mission Board. 
    • Maintain contacts with political, business, and civic leaders, as well as community groups and schools to develop a solid volunteer structure.
    • Develop, plan, and lead robust and integrated Volunteer Strategy for the Association to include volunteer recruitment, recognition, and administration.
    • Expands volunteer programs at the Y and leads efforts to connect the community to Y volunteer opportunities.
  • Fiscal Management
    • Develop, manage, and monitor center operating budgets to meet or exceed targets; initiate and manage adjustments to the budget to assure a balanced operation and submit reports on current operations
  • Team Leadership
    • Provide leadership to recruit, hire, train, develop, retain, and lead Y associates in coordination with association human resources department; review and evaluate associate performance; develop strategies to build an exceptional culture and to motivate the Y s associates and volunteers to achieve their goals
    • Incorporate and model the Y s core values in all activities
    • Assist in all areas, project teams, and duties as assigned by supervisor
    • Attend all conferences, training, certification programs, and events as assigned by supervisor
    • Maintain cooperative, functional relationships with senior leadership team, peers, and subordinates
    • Must be responsive to emergencies 24 hours a day, and to travel across the metro for operational management, including on-site presence in managing major operational problems.
    • Perform the duties of direct reports as needed. 
Cause-Driven Leadership Competencies

·         Critical Thinking & Decision Making

·         Change Leadership

·         Inclusion

·         Philanthropy

·         Engaging Community