YMCA of Metropolitan Dallas
YMCA of Metropolitan Washington
As a thought-leader and best-in-class provider in education, wellness, youth development, and community-building, The YMCA of Metro Atlanta is one of the oldest, most nimble and essential nonprofits in Atlanta. Mission-bound to serve, we are an organization designed to meet all people where, how and when they need us. In times of peace, we are a catalyst for connection; in times of crisis, a source of comfort and security. Join us as we carry out our commitment to positively impact lives and communities across the state.
The opportunities to serve are vast, and we’re looking for a diverse mix of people, who share our values of CARING, HONESTY, RESPECT, and RESPONSIBILITY, to join us and do their best work.
Our commitment to diversity and inclusion is reflected in our people, our members, and our partners. We are fully focused on equality and believe deeply in diversity of race, gender, sexual orientation, religion, ethnicity, national origin and all the other wonderful characteristics that make us different.
Nature and Scope:
Under the direction of the Executive Director, the Member Experience Director will lead, plan, administer and evaluate the membership sales, retention, and engagement department. This includes the supervision of all staff related to the membership department. The Member Experience Director leads branch membership staff in attracting, engaging and retaining members. This position is primarily responsible for the design and implementation of a branch membership acquisition plan and member experience plan, in alignment with association initiatives. Successful implementation of defined engagement and acquisition plans will result in surpassing monthly new membership goals, increased member retention, above average Listen 360 Net Promoter Scores and exceeding budget revenue and expense expectations. The Member Experience Director plays a leadership role in engaging with additional branch directors to ensure high quality member and staff communication, with an end result of fostering high member engagement and retention.