Senior Experience Director- Membership & Wellness

Are you innovative w/experience in Membership, Wellness and Supervision? Do you have strong Fiscal, Program, and Project Management Skills?
Job Description
We would like you to consider joining our YMCA family to further enhance our mission.   This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living and social responsibility. The Senior Experience Director at Central Community Branch YMCA oversees the development and operations of the Wellness Center and Membership Center and designs practices, processes, and procedures for strong program and project management   Under the direction of the Central Family Branch Executive Director, the Senior Director of Experience has global responsibility for the experience of all of our members, program participants, guests and visitors. The director will evaluate and implement quality programs that meet the needs of the community. The Senior Director of Experience will directly oversee the Wellness and Membership Departments.   Bachelor's Degree with at least 4 years of experience overseeing multiple program departments. Must be knowledgeable and have experience in YMCA standards and program guidelines. A strong background in the wellness field, customer service, staff supervision and team building are required. The successful candidate must be able to build strong relationships with the general public, members, program participants and volunteers.   Job Type: Full-Time Salary Exempt with full benefit package to include, generous PTO, access to facilities, Medical, Dental, Disability, Life, Vision, & Pet Insurance, and ability to participate 403B Retirement Savings Plan. Also, once fully vested, the YMCA will pay into a retirement account for you!   Schedule: Hours may vary but hours will typically be Monday - Friday 9:00am - 5:30pm, will also include occasional weekends Sat 8:00am - 4:00pm, and occasional evening shifts 12:00pm - 8:30pm   Pay: $47,476 - $52,000/year   If this sounds like something you are qualified to do and want to apply, please submit your resume/cover letter with availability and let us know how you heard of the position today to our HR Department in link provided.   The Y: We’re for youth development, healthy living, and social responsibility. The YMCA of Central Massachusetts provides an environment that reflects, respects, and celebrates our differences and the richness of diversity, resulting in strengthening the foundation of community through our pillars of youth development, healthy living, and social responsibility. If so, we would like you to consider joining our YMCA family to further enhance our mission.

·        Bachelor's degree in human services, social services, recreation, business or equivalent.

·        YMCA Team Leader or Multi-Team Leader certification preferred.

·        Four or more years of program management experience, preferably in a YMCA or other nonprofit agency.

·        Ability to direct programs through supervision of volunteers and staff, development and monitoring of budgets, marketing and public relations, program development and fundraising.

·        Prefer knowledge of, and previous experience with, diverse populations.

·        Proven track record of developing authentic and deepened relationships with others.

·        Ability to establish and maintain collaborations with community organizations.

·        Three years of more of staff supervision experience

Essential Functions

1.    Implement and supervise all programs and collaborations ensuring the highest quality and adherence to YMCA goals and standards are met for Membership, Wellness, and other Branch initiatives.

2.    Implement department and program strategies that support recruitment of new participants and retention of existing members and program participants.

3.    Create a member-focused culture and models relationship-building skills in all interactions. Fosters a climate of innovation and resolves problems to ensure member satisfaction.

4.    Establish new program activities and expands program with the community in accordance with the strategic and operating plans.

5.    Hire, train, and supervise staff and volunteers in assigned areas. Organize people and activities for efficiency and effectiveness; also, coach and assess the effectiveness of direct reports through the development of annual goals performance evaluations.

6.    Develop, monitor, and achieve program budgets. Accept responsibility for the control of expenditure and the production of income in line with the approved branch budget.

7.    Create a member-focused culture and model relationship-building skills (including Listen First) in all interactions. Implements membership strategies that support retention of existing members, fosters a climate of innovation, and resolves problems to ensure member satisfaction.

8.    Work closely with the Wellness Coordinators and staff to develop income sources and support innovation in group exercise and community-based programs.

9.    Work closely with the Membership Lead and other staff to ensure excellent member service standards.

10.  Gather, interpret, and prepare data for meetings, reports, and recommendations.

11.  Coordinate department activities with other departments and agencies.

12.  Working with Membership Mission Impact team, develop and implement a comprehensive marketing and membership plan for the branch.

13.  Support the Association in the development of the sales team and create a branch-specific contingent.

14.  Ensure clear, concise, and consistent information is communicated to members, volunteers, and staff.

15.  Actively participate in one local community group: representing the YMCA (Rotary, Chamber, Main South Business Association)

16.  Participate in securing, maintaining, and managing wellness equipment leases.

17.  Participate in the YMCA of the USA Leadership Competency Career Development Program and obtain Multi-Team/Branch Leader certification.

18.  Lead the branch’s Annual Campaign and assist leadership in the successful completion of the campaign and other related special events and activities. Leads assigned aspects of the fund-raising campaign.

19.  Participate as requested in Association Service Center and Branch committees, cabinets, task forces.

20.  Other duties as assigned.

Cause-Driven Leadership Competencies

·        Fiscal Management

·        Innovation

·        Program/Project Management