Health and Wellness Director

Are you looking for a great culture and meaningful work? Join the amazing Southern District YMCA team in Exeter, NH! Range: 53k - 66k
Job Description

Advancing Our Mission and Cause:

The Health and Wellness Director supports and influences our community health as a part of a cause-driven leadership team. The individual in this role is responsible for the daily operations of all Wellness programs and building strong, positive membership experiences through traditional YMCA Signature Programs, management of the Wellness Center Floor, Personal Training Programs, Small Group Fitness Programs, Group Exercise Classes and Chronic Disease prevention. 

  • Previous customer service, sales or related experience preferred.
  • 5+ years of program management experience, preferably in a YMCA or other nonprofit agency desired.
  • BS Degree or elated major studies in business, nutrition, wellness, public health, Exercise Science, Kinesiology, Athletic Training, Exercise Physiology or related preferred.
  • Current nationally recognized Personal Trainer certification, OR CSCS, OR nationally recognized Group Exercise Certification, OR the willingness to update certification within 2 months in the case of a lapsing national certification. 
  • 3+ years of related experience in managing and training staff, teambuilding and coordinating schedules required. 
  • Excellent interpersonal and problem solving skills.
  • Strong computer skills and experience with standard business database. Daxko experience a plus.
  • Ability to relate effectively to diverse groups of people from all social and economic segments.
  • Attention to detail and ability to follow multi-step instructions required.
  • Multi-year experience in direct wellness service and the willingness to continue some hours of direct service as part of the role. For example: group exercise class instruction, one on one or group personal training OR direct service nutrition and dietetics
  • Ability to prioritize and multi-task to meet deadlines and work efficiently both individually and as a team.
  • Knowledge and experience in all aspects of operations, including staff development, program development, volunteerism, facility and property management and sound financial practices.
  • Committing to support and further our anti-racist work as an organization. Actively works to continue to recruit and hire diverse staff and volunteers. 
  • Dynamic personality with a skill set that is able to educate and motivate the Fitness Center Staff to be passionate about their job and the SDYMCA.
  • Integrate and lead groups of diverse individuals and departments in collaborative activities aimed at advancing wellness throughout the community.
  • Ability to be proactive and solution-oriented.
  • Understanding of the nature and purpose of YMCA and the respective roles of volunteerism and staff.
  • Demonstrated ability of strong communication and influencing skills along with public speaking and writing.
  • Experience developing and managing a budget necessary.
  • Strong visual and auditory ability.
  • Ability to effectively delegate responsibilities to others and support them as necessary. 
  • YMCA Team Leader certification preferred or acheived in first year.
  • Other relevant YMCA Trainings for position, including Redwoods Risk Management within 30 days and Wellness specific within first 6 months.
  • Must be CPR and First Aid certified or willing to become certified within 30 days.
  • Ability to respond to critical incidents and act swiftly in emergency situations.  

Physical Requirements

  • Ability to walk, stand or sit for long periods of time.
  • Ability to bend, kneel, push, and pull.
  • Ability to lift up to 25lbs.
  • Ability to speak and write concisely and effectively communicate needs.
  • Ability to view computer monitor and enter data for long periods of time.
  • Ability to work flexible hours including nights and weekends as needed.  
Essential Functions


Developing and Inspiring People:

  • Recruit, hire, train, schedule and supervise staff and volunteers to ensure quality programming is being delivered to participants consistent with the YMCA philosophy and mission. 
  • Cultivate the professional development of staff for growth and success.
  • Address staffing issues and concerns. 
  • Compile payroll bi-weekly and monitor daily hours for staff.
  • Conduct staff meetings and trainings to foster success and growth.
  • Evaluate staff performance, identifying areas for improvement and recognizing successes. 


Building Relationships:

  • Provide exceptional service to all staff, members, volunteers and guests.
  • Onboarding, supervision, growth and retention of members.
  • Teach classes, train or deliver direct wellness services to participants as needed or assigned.
  • Model relationship-building skills (including Listen First) in all interactions. Respond to all member and community inquiries and complaints in timely manner.
  • Develop and maintain collaborative relationships with community organizations and partners. 


Leading Operations:

  • Be a content expert on YMCA Health and Wellness, identifying trends and needs of members of all ages.
  • Know and follow the YMCA established business procedures.
  • Promote membership and fitness opportunities available in the YMCA.
  • Responsible for program enrollment, retention, evaluation, and reporting.
  • Establish new and expand on existing program activities within the community, including chronic disease prevention programing.
  • Promote, staff, supervise, and market programs of the YMCA to various groups in the community.
  • Oversee group exercise class schedules that are current with trends and community/member needs. 
  • Cooperate with other Southern District YMCA staff in the planning, promotion and implementation of special events; and maintain positive working relationships with peers on special projects.
  • Coordinate use of facilities for program activities and events.
  • Compile/report on program statistics. Monitor and evaluate effectiveness and participation of programs.
  • Develop, manage and monitor the Wellness operating budget to meet or exceed fiscal objectives.
  • Implement and supervise safety and emergency procedures as they relate to both personnel and members.
  • Responsible for upkeep of equipment and ensuring uncompromising levels of cleanliness and safety.
  • Monitor usage of fitness equipment and make recommendations for new equipment as needed.
  • Purchase all equipment necessary as budgeted and approved for the success of the YMCA and department.  
  • Create a maintenance plan and long-term strategy for capital improvements.
  • Serve as Director on Duty/Manager on Duty as assigned.
  • Attend all meetings required of full time staff.
  • Develop and maintain collaborative relationships with community organizations.
  • Assist in YMCA fund raising activities and special events.
  • Other duties as assigned. 
Cause-Driven Leadership Competencies

Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit.

Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause.

Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgment.

Functional Expertise: Executes superior technical skills for the role.

Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential.

Required Certifications