Human Resources Generalist

Join our team as the HR Generalist, a key member of the People and Culture Department. 
Job Description

The HR Generalist is a key member of the People and Culture Department. Responsibilities include staffing and retention, new hire orientation, employee relations, workers’ compensation / OSHA, training and development and employee communications, among others. Develops strong working relationship with members of the People and Culture Team and YMCA leaders. Reinforces our department’s position as a trusted, credible partner to those we serve within the Y.     


The Y is a place where common ground thrives and people of all walks of life can belong. We approach diversity and inclusion through the Christian principles of love, compassion, kindness, and respect. The YMCA of Northwest North Carolina will promote and exemplify togetherness. We value, encourage, and nurture the contributions that each person makes to our increasingly diverse association and the communities we serve.


It is the policy of the Y to provide equal employment opportunities without regard to race, color, religion, age, sex, gender, pregnancy, national origin, veteran status, sexual orientation, marital status, mental or physical diverse ability, genetic Information, or other protected characteristics.

  • Bachelor's degree or 3-5 years of HR experience in a responsible HR capacity with a basic knowledge of the legal implications of the employment relationship preferred.
  • PHR or equivalent certification preferred.
  • Understands the impact of change on people, processes, procedures, leadership and organizational culture.
  • Makes sound, well-informed and objective decisions; perceives the impact and implications of decisions.
  • Open to change; adapts behavior and work methods in response to new information, changing conditions and unexpected obstacles.
  • Communication skills; expresses information to individuals and groups effectively, taking into account the audience and nature of the information. Listens to others.
  • Strong interpersonal, negotiation and conflict resolution skills.
  • Proficiency in business and human resource-related computer applications, including time and attendance, benefits, payroll, and performance management. 
Essential Functions
  • Contributes to the overall Y mission of strengthening communities through youth development, healthy living, and social responsibility.
  • Performs quality work within given deadlines and expectations with or without direct supervision.
  • Interacts professionally with employees, members, program participants, volunteers, and other individuals within the community, always being mindful of the YMCA’s core values of caring, honesty, respect, responsibility and faith.
  • Serves effectively as a team contributor on all assignments, including but not limited to diversity and inclusion initiatives, employee wellness programs and organizational development efforts.
  • Effectively uses and understands HRIS systems. Compiles HR metrics and data for reporting purposes. Analyzes HR data to identify trends and insights to support decision-making and improve the overall operation and effectiveness of the organization. 
  • Ensures compliance with labor laws and regulations, including timely and accurate submission of data requested by the EEOC, OSHA, YMCA of the USA, Department of Labor, etc.
  • Makes recommendations for changes and enhancements to People & Culture policies, processes, and programs.
  • Maintains visibility by meeting with those we serve and visiting branches on a regular basis.
  • Supports employee relations, employee engagement, and retention efforts. 
    • Implements initiatives to enhance employee engagement and promote a positive work culture.
    • Identifies factors contributing to employee turnover and develops strategies to improve retention.
    • Attends, participates in and documents employee disciplinary meetings, investigations and terminations, as requested. Address grievances and complaints following established procedures.
    • Alerts Vice President of People and Culture to high risk situations. 
  • Supports talent acquisition.
    • Collaborates with hiring managers to identify staffing needs and job requirements.
    • Develops job descriptions and posts job openings on various platforms.
  • Supports talent management, including staff training, retention, recognition, and communication.
    • Helps assess and evaluate training and staff development needs and make recommendations accordingly.
    • Identifies training needs within the organization and develops training programs.
    • Conducts employee training sessions and workshops.
    • Encourages professional development opportunities for staff members.
  • Maintains and supports performance management and appraisal programs.
    • Assists employees and supervisors by offering advice that is consistent with YMCA policy and procedure. 
    • Supports managers in setting performance goals and conducting regular feedback sessions.
    • Assists in the development and implementation of performance management processes.
    • Coordinates performance appraisals and assists in addressing performance-related concerns.
  • Assists with compensation and benefits programs, including but not limited to benefit plan communication and enrollment, adherence to the Salary Administration Plan, and assisting with payroll as needed.  
  • Receives and completes employment verification requests. 
  • Serves as a resource to the association on human resources matters. 
  • Maintains strict confidentiality and exhibits discretion at all times. 
  • Demonstrates strong internal customer service skills while serving association supervisors and employees. 
  • Performs all other duties as assigned.


The HR Generalist has no direct reports so the ability to develop relationships and inspire others through influence and collaboration is crucial.

Cause-Driven Leadership Competencies

Mission Advancement: Reinforces the Y’s values within the organization and the community. Effectively communicates the benefits and impact of the YMCA’s efforts for all stakeholders. Implements effective systems to develop volunteers at program, fundraising, and policy leadership levels. Secures resources and support for all philanthropic endeavors.

Collaboration: Engages in collaboration with openness and a desire to share leadership. Builds and nurtures strategic relationships both within the branch and with community partners to enhance support for the work of the YMCA. Serves as a community leader building collaborations based on trust and credibility to advance YMCA mission and goals. Communicates for influence to attain buy-in and support of goals. Provides tools and resources for the development of others.

Change Leadership: Seeks to understand in order to effectively support and inspire others to adapt to change. Creates a sense of urgency to support association change initiatives.   Manages the implementation of change by understanding and addressing the impact of change on cultures, systems, and people.

Communication and Influence: Uses effective and persuasive communication skills to represent the Y as a thought leader in the community. Proactively communicates during critical and important situations. Gets things done through others by effectively reading and interpreting the culture, decisions, networks, and politics in the organization.

Developing Self and Others: Holds others accountable for equitable staff hiring, promotion, and development. Creates a learning environment that supports and promotes the acquisition, application, and sharing of new knowledge. Guides others on how to strengthen knowledge, skills, and competencies that improve organizational performance. Develops the feedback and coaching skills of others. Engages in and champions ongoing feedback, coaching, and opportunities for informal and formal learning at all levels