Membership Director

Shape Lives and Communities: Join us as the Schererville Membership Director - Empower Change, Lead Growth, Transform Your Community!
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Director is responsible for but not limited to: customer centric values, membership growth, participant satisfaction, member and staff retention and safety, staff supervision, onboarding, training, and coaching. As a Membership Director at the Y, you lead an environment that is inviting and serves all.

  1. Associate degree in related field or equivalent is preferred.
  2. Minimum 2 years related experience is required.
  3. Certified CPR/First Aid/AED and attend New Hire Orientation within designated time of hire.
  4. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
  5. Excellent interpersonal, communication, and problem-solving skills.
  6. Ability to work independently and with minimal supervision. Organized and detail-oriented.
  7. Adept computer skills in Office 365.
  8. Must be able to work flexible hours including evenings, weekend, and holidays.
  9. Ability to respond to safety and emergency situations.
Essential Functions
  1. Directs and supervises membership to meet the needs of the community and fulfill YMCA objectives. Establishes new relationships and strategies to retain and recruit membership.
  2. Recruits, hires, trains, develops, schedules and directs personnel and volunteers as needed. Reviews and evaluates staff performance.
  3. Create a customer-obsessed atmosphere for members, staff and volunteers.
  4. Seek every opportunity to provide outstanding customer service and pleasantries to have an environment inclusive to serve all and enrich the YMCA experiences.
  5. Develops strategies to motivate staff and achieve goals. Ensures records of staff certifications are current and complete.
  6. Generate high level customer service models and trainings such as secret shoppers, member surveys, and leading-edge methods for feedback and satisfaction.
  7. Develop and meet budget for department.
  8. Subject matter expert in Daxko operations for the organization and member engagement.
  9. Assists in the marketing and distribution of program information.
  10. Assists in YMCA fundraising activities and special events by giving and communicating our cause.
  11. Models relationship-building skills (including Listen First) in all interactions. Responds to all member and community inquiries and complaints in a timely manner.
  12. Assists with cabinet meetings.
  13. Performs other duties as assigned.