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At the Richardson Y, work feels like play as you build relationships with your team and meet members from all different backgrounds.
Job Description
- Responsible for the day-to-day operations of the Membership & Child Watch departments - including membership growth, membership satisfaction and membership retention.
- Development and maintenance of his/her approved budget.
- Ensures the Richardson YMCA is represented by staff on the Association Member Services team.
- Hiring, training, and supervision of staff,
- New sales, membership satisfaction, membership retention, and management of member and program participant accounts.
- Corporate partnerships, membership promotions and membership recognition and appreciation activities along with community image and awareness through marketing of the branch.
- This position is responsible for all developing, marketing, implementing and expanding membership and child watch.
- This position will have responsibilities with the Annual Campaign.
- Incumbent will implement all YMCA policies and procedures for risk management/safety for all staff, volunteers, and participants.
- This position will oversee the Martial Arts programming including enrollment and staff supervision.
- Assist with in-branch social media and marketing.
Qualifications
- An undergraduate degree in a related field and/or 4 years customer/membership service, health and wellness experience or administrative experience, with one of those years in a supervisory role.
- Must possess the physical, visual, and auditory capabilities to perform all job related responsibilities.
- Enthusiasm, a professional personal image and the ability to work harmoniously with staff and members are imperative.
- The Member Services Director must possess the ability to be creative and have high problem-solving capabilities.
Essential Functions
Benefits: Health, Dental, Vision, Long and Short-term Disability, Medical and Dependent Care Reimbursement Plan, Supplementary Insurance (Cancer/Accident/Critical Illness), Employee Assistance Plan, Free family membership, Discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403(b) tax deferred account at beginning of employment. 12% paid by the YMCA upon meeting eligibility requirements. (PTO) Paid time off based on hours worked and years of service. Training and leadership development opportunities. Employee referral awards of $50 and up.