Member Experience Director

The YMCA of Metropolitan Fort Worth is looking for a cause-driven leader to join the team!
Job Description

Join our team as the next Member Experience Director with the Ryan Family YMCA!
Download the full profile at Member Experience Director Full Profile

This position of Member Experience Director with the Ryan Family YMCA requires strong leadership and organizational skills; an understanding of programs, services and relationships needed to meet the needs of a growing and diverse community; and a commitment to use a broad array of traditional and modern communication channels to effectively present the values, priorities and work of the Ryan Family YMCA.

The YMCA of Metropolitan Fort Worth impacts lives every day. We are a leading non-profit committed to strengthening community through youth development, healthy living and social responsibility. The Membership Director will be responsible for leading the member services department for the Ryan Family YMCA. The ideal candidate will be responsible for hiring, training and supervising staff and will take on the responsibility to initiate membership services and engagement, welcome center procedures, membership campaigns, membership development, membership retention, branch marketing efforts, and coordinate schedules for Membership and Playhouse staff. The position is for a self-directed, innovative and creative person. The ideal candidate must have a demonstrated track record of delivering high-quality programs, combined with the ability to manage the administrative components of the job. Strong organizational and time management skills are necessary to ensure that members have a high quality experience at the Y.

The Ryan Family YMCA was built in 1994 with significant funding from the Ryan Foundation, the Ryan Family YMCA was expanded in 2005 to a 30,000 square foot facility including wellness spaces, studios, child care area, teen area, and an outdoor waterpark. In partnership with Crowley ISD, a new Natatorium (Opened Summer 2023) provides greater access to competitive and non-competitive water activities for all ages, including high school swim teams. With 1600+ membership units and 5000+ members, the Ryan Family YMCA is looking to grow and expand in the community. It is a requirement that the candidate lives in the community that the Ryan Family YMCA serves.

Our mission and core values are brought to life by our culture. It's who we are, who we aspire to be and how we show up everyday. We are cause-driven. We don't just show up, we show up with purpose. As a cause driven leader you are expected to be:

  • Welcoming - Accept neighbors eagerly, warmly, hospitably, and as equal participants.
  • Nurturing - To care for, support, and help develop through encouragement.
  • Hopeful - Take and optimistic or positive view of future outcomes.
  • Determined - To devote full strength and concentrated attention to the cause.
  • Genuine - To be honest and open in relationships with others.

We act with intentionality to connect people to our cause. Join us and help transform lives!



  • Bachelor's degree in related field or equivalent work experience (or currently enrolled in a Bachelor's Program).
  • One to two years of related experience in a supervisory role preferred.


  • High energy, positive, "can-do" attitude, flexibility, teamwork, attention to detail and a high degree of initiative will help this candidate be successful.
  • The ability to direct programs through leading both staff and volunteers, developing and monitoring budgets, developing and marketing programs and bringing enthusiasm and a passion for fundraising.
  • This leader will also need the ability to connect and relate with diverse groups of people at all levels of the organization.
  • Bilingual English/Spanish would be a plus.
Essential Functions
  • Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives. Grow membership accordance with operating plans.
  • Recruit, hire, train, develop, schedule and direct staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Leads the branch marketing efforts and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
  • Works with diversity and inclusion initiatives to ensure "For All" in our communities and staffing.
  • Develops and monitors department and program budget to meet fiscal objectives. Leads membership and playhouse staff to proactively engage members in the Y through member engagment initiatives.
  • Develops and maintains collaborative relationships with community organizations and coordinates for the Y to be present at community events, such as health fairs.
  • Manages use of facilities for program activities and special events.
  • Models relationship-building skills in all interactions. Responds to all member and community inquires and complaints in a timely manner.
  • Compiles program statistics. Monitors and evaluates the effectiveness of participation in programs.
Cause-Driven Leadership Competencies

To put Christian principles into practice through programs, services and relationships that build a healthy spirit, mind and body for all.

The YMCA is an organization that serves all people, from all backgrounds and all walks of life. Our purpose is to strengthen community. Our areas of impact include:

  • Youth Development: Empowering young people to reach their full potential.
  • Healthy Living: Improving individual and community well-being.
  • Social Responsibility: Providing support and inspiring action in our communities.
Required Certifications


The YMCA of Metropolitan Fort Woth offers a competitive salary and benefits package for selected candidates.

The yearly salary range for this position is $40,000 - $45,000 and will be commensurate with the selected candidates experience.

The YMCA provides competitive health, dental, and vision benefits. Long-term disability, a medical and dependent care reimbursement plan, employee assistance plan, free family membership, discounts on Y programs including summer camps, enrichment classes, youth sports, childcare and more! Eligible to enroll in a 403 (b) tax-deferred account at beginning of employment. 12% retirement paid by the YMCA upon meeting eligibility requirements. Paid time off (PTO) based on hours worked and years of service. Training and leadership development opportunities.