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The Executive Director position is a high-profile leadership position that is responsible for the Branch’s overall direction, and success.
Job Description
Looking for an experienced Executive Director with extensive experience in membership and program growth to join our team. The Executive Director at the West Philadelphia branch is a high-profile leadership position that is responsible for the Branch’s overall direction, coordination, operation, and success. The Executive Director will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, sales, in-Branch business performance, and member participation.
The Executive Director will provide daily support to a team of 120+ team members and offer ongoing leadership, motivation, and development. The urban, West Philadelphia Y currently provides services for over 11,500 members. Supported by the Greater Philadelphia Association (GPY) team and an Advisory Board, the right candidate will have the opportunity to take a strong, well-established Y to even greater heights, serving the community in new and exciting ways. This is a rare opportunity to lead and give back.
Qualifications
- Bachelor’s Degree or Equivalent; Master’s Degree preferred
- Current or past Executive Director experience preferred
- 5+ years’ experience in fitness, retail, recreation management or hospitality industries
- 5+ years’ experience in managing 150+ team members
- Experience providing high-end member service and managing member concerns
- Track record of success in a performance-driven work environment
- Excellent interviewing skills
Essential Functions
- Promote(s) and represent(s) the mission and values of the YMCA. Participate as a member of the association staff team and contribute to a consistent YMCA image.
- Performs daily walk-through inspections to ensure that all areas of the Branch are clean, neat, organized, and like new.
- Analyzes Net Promoter Scores to ensure the best member experience is delivered.
- Manages budgets, and forecasts revenue and expenses for each department monthly/quarterly/annually.
- Manages supplies, payroll, cost of goods, and expenses for each department monthly/quarterly/annually.
- Cultivates an engaged advisory board and connects members to the mission and purpose of the YMCA, culminating in their commitment to volunteerism and financial support (fundraising).
- Implements effective fund-raising strategies to attain objectives. Build volunteer and community resources and support the YMCA.
- Meets one-on-one weekly with each Department Managers/Leaders to ensure KPI’s are followed, and the departments are meeting and exceeding budgetary goals.
- Mentors (and motivates) Department Managers/Leaders to ensure continuous growth through training, developing, direction, assessing performance, and providing feedback.
- Provides effective individual performance evaluations and recognition programs and awards.
- Creates and sustains an environment that values all people for their unique talents. Takes an active role in promoting and leveraging practices that support diversity, inclusion, global engagement, and cultural competence.
- Build(s) community resources through the cultivation and development of relationships. Actively engage members, volunteers, and community leaders in the Y mission. Authorizes new hires, promotions, employee status changes, and terminations with the Department Leaders.
- Promotes and sustains an environment where Safety and Child Protection are at the highest priority and has zero tolerance for non-compliance.
- Develops positive, collaborative relationships with school administration, parent-teacher organizations, outside vendor staff and GPY staff including Association Office support staff.
- Works with facility team to keep facility and grounds clean, safe and functional.
- Performs other related duties as assigned.