Director of Risk Management and Safety

Ready to take on a pivotal role? Join YMCA of Central Ohio as our Director of Risk Management & lead us to a safer future! 
Job Description

Responsible for all aspects of risk, safety, and crisis management, including, but not limited to policies, procedures, and service related to risks. Develops and implements policies, procedures, and best practices to keep safe and protect all guests, residents, clients, staff, visitors, volunteers, and vendors. Ensures that all policies and protocols meet all YMCA, partner, and program standards.

  • Bachelor's degree from an accredited university
  • Strong written and verbal communication
  • Ability to create, interpret and implement technical reports and documents; experience
    reading medical reports such as patient discharge and continuing care reports preferred; and use various computer programs such as Word, Excel, internet, and email.
  • Experience working with a diverse population; experience working with homeless
    populations or high-risk individuals desired.
  • Ability to make appropriate decisions in stressful situations
  • Ability to analyze and interpret information to identify exceptions and trends signaling
    potential loss
  • Training requirements:
    • Immediately upon hire: American Red Cross First Aid and CPR certifications
    • Within 1 year of hire (and every 2 years thereafter): Non-violent crisis
      intervention, community resources, cultural competency, child and elder abuse,
      ethics, mental health/substance abuse, motivational interviewing, and evacuation
  • YMCA Team Leader certification; if not certified, must obtain certification within 12
    • Team leader certification requires: Principles and Practices; Introduction to
      Volunteerism; Introduction to Leading Others; Introduction to Fiscal Management;
      Leadership competency assessment; Team Leader Certification Test.
  • Passionate belief in the Y’s cause of nurturing the potential of all youth, supporting healthy living for all people and finding ways to help and support our neighbors
  • Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff 
  • Ability to work effectively with diverse groups and viewpoints from all social and economic segments of the organization and community. A commitment to diversity, equity, inclusion and anti-racism is expected from our staff.
  • Proven track record of developing authentic relationships with others
  • Ability to foster a collaborative team approach to solving challenging situations
Essential Functions
  • Thinks, communicates and behaves as a cause-driven leader and role model for other staff
    and members when it comes to desired staff behaviors; promotes youth development, healthy living, and social responsibility in all job-related functions.
  •  Responsible for overall safety and security of YMCA-Operated shelter / housing facilities and establishes / maintains safety, security, and training policies and procedures related to risk and P&C in Housing and Shelter.
  • Collaborates with YMCA leadership to develop, execute, and evaluate Emergency Action Plans (EAP) and monitoring standards; performs routine safety audits at the facility, evaluates performance and provides follow up training and documentation on needed improvements.
  • Ensures health and safety measures (ex. Fire and tornado drills) are in place at shelter and
    housing locations and that staff are sufficiently trained on how to implement them in their daily routines.
  • Provides leadership and serves as a primary responder for any major incident, while providing follow up, debrief and claims assistance.
  • Facilitate communications throughout investigation of all claims and major incidents.
  • Utilize knowledge of mental health, substance abuse, and other barriers to assist and
    understand the resident population.
  • Develops and maintains functional relationships with community partners that have a
    focus/impact on community safety and emergency preparedness.
  • Conducts regularly scheduled walkthroughs in order to ensure the overarching safety of all
    housing/shelter facilities. Provides recommendations on all facility safety measures to ensure
    compliance with required standards.
  • Responsible for security and camera operations, pulls video when necessary, and creates
    action plans to ensure program standards and safety of clients and staff are met.
  • Manages and reports on incident trends, training needs, and implementation of action plans.
  • Responsible for compliance with various adopted standards and grant requirements, including CARF accreditation.
  • Provides monthly feedback on incident activity patterns and trends. Develops and / or implements plans that reflect identified gaps in safety standards.
  • Train/maintain American Red Cross (ARC) and Non Violent Crisis Intervention certifications. 

May directly supervises employees in the housing/shelter operations. Carries out supervisory
responsibilities in accordance with the association's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; developing, rewarding and disciplining employees; addressing complaints and resolving problems.

Cause-Driven Leadership Competencies

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a

commitment to changing lives. Provides volunteers with orientation, training, development, and

recognition. Cultivates relationships to support fundraising. 

Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create

small communities. Empathetically listens and communicates for understanding when negotiating and

dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff

with feedback, coaching, guidance and support. 

Operational Effectiveness: Provides others with frameworks for making decisions. Conducts

prototypes to support the launching of programs and activities. Develops plans and manages best

practices through engagement of the team. Effectively creates and manages budgets. Holds staff

accountable for high-quality results using a formal process to measure progress. 

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of

the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate

behavior or performance. Has the functional and technical knowledge and skills required to perform

well; uses best practices and demonstrates up-to-date knowledge and skills in technology.