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Frost Valley YMCA is a camp, retreat destination and enviornmental education center serving over 15,000 guests per year!
Job Description
The Group and Family Retreats Assistant Director is responsible for developing, implementing, and facilitating all group and family programs, specialty camps/conferences, and weekend groups attending Frost Valley. Additionally, the Assistant Director has joint supervisory responsibility for the 19+ Program Instructor staff. Providing outstanding customer service to our 15,000 yearly GFR guests is our highest priority. The GFR Assistant Director will communicate with guests before their visit, create activity schedules, assign and manage instructor staff, respond to guest needs and questions during their visit, and ensure our guests are satisfied and will return to Frost Valley. This position requires working all weekends between September and June.
Qualifications
● Bachelor’s degree in a related field or equivalent work experience required
● Minimum two years’ experience in a camp, conference center, hospitality and/or YMCA setting, especially in working with large groups of over 400 people
● Previous supervisory experience preferred
● Proficient in Microsoft Office and database management
● Excellent customer service skills
● Able to connect with guests, lead staff, balance short- and long-range planning, and work with a high level of attention to detail
● Level II Challenge Course certification or ability to obtain certification preferred
● Possess a valid US Driver’s License and be able to pass internal FV driver training
Essential Functions
● Create an appropriate, recreational, educational and well-staffed activity schedule for each assigned program (typically a weekend)
● Be available to guests for questions and needs during their entire visit, including check-in and final departure, as well as share on-call responsibilities for evenings and overnights
● Provide outstanding customer service by anticipating and/or responding quickly and courteously to guest needs both before and during their visit
● Contribute to the hiring, scheduling, training, mentoring, evaluation and supervision of 19 program instructor team
● Work with non-program departments to ensure a superior experience for our guests especially when schedule changes arise ie. maintenance, housekeeping, reservations, front desk
● Set up and/or direct set up of needed program spaces, moving chairs and tables, etc
● Provide creative ideas and implementation for new program areas and theme weekends
● Fill in as an activity instructor when needed
● Collect and compile program evaluations to find available areas of improvement in programming, staffing and facility to share with relevant staff
● Work with reservations department to ensure accurate and timely information is entered into reservations software
● Assist in creation of departmental budget. Manage program supply budget by tracking inventory and ordering of necessary program supplies
● Demonstrate good judgment in decision-making and willingness to abide by the Frost Valley Core Values (honesty, caring, respect, responsibility, community, stewardship, diversity, inclusion)
● All other duties assigned