Come grow with us at the YMCA of Greater Long Beach!

Job Description

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The YMCA of Greater Long Beach is at $30M+ nonprofit organization with over 750 employees that continues to grow. To help support the progress and impact our branches provide the underserved communities of the Greater Long Beach area, our Metropolitan Office is looking to add a savvy Director of Information Technology to its leadership team.

The Director of IT will be responsible for overseeing all IT-related staff and activities, including the infrastructure of technical operations for the agency. The Director will work towards achieving business goals, minimizing security risks, increasing user satisfaction across the association, and maintaining all operations and systems while also organizing and directing the day-to-day activities within the department and managing all IT team members. This position is benefits eligible and exempt, and the salary range of the position is $117,978 - $137,000 annualized, depending on qualifications. This position is scheduled for standard office hours, in-person at our corporate office.

To be successful in this role, you will need strong technical and interpersonal skills along with excellent written and verbal communication skills. As a Director, you will be responsible for supervising IT-related activities, staff, and contractors, providing timely feedback on performance, training new staff, and overseeing all technology operations including the maintenance and support of hardware and peripherals, data systems, printing/scanning devices, networking, and audio-visual and communication systems to ensure effective agency operations.

Qualifications

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· Bachelor's Degree and at least 6 years related work experience required, preferably with some Non-Profit experience.

· At least 3 years supervisory experience preferred.

· Experience supporting staff across multiple locations including remote work setups preferred.

· Experience in analysis, implementation, and evaluation of IT solutions and their specifications

· Strong project management skills and ability to multi-task while maintaining accountability for deadlines.

· Experience leading and executing SharePoint solutions development.

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Required Knowledge, Skills, and Abilities

· Willingness and ability to play a hands-on technical role on the team.

· Excellent management, communication, and project execution skills

· Established leadership skills.

· Solid understanding of computer hardware, peripherals, and networking

· Excellent cross-functional collaboration and communication skills with a proactive approach to problem-solving and process improvement.

· Proven ability to understand technical project requirements.

· Experience building a small highly productive team that will deliver high business value.

· Technical proficiency/experience in:

o IT Management/Admin

o Microsoft 365

o Telephony and phone system infrastructure

o Admin and maintain SD-WANs, Networks, Firewalls, Switches, Routers

o SharePoint Solutions Development

Essential Functions

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Essential Functions:

· Lead and develop a team of IT professionals to support Y service delivery.

· Ensure robust 24x7 operational capability of critical IT functions.

· Lead efforts to maintain and expand cloud infrastructure to meet the needs of a dynamic workforce.

· Engage and collaborate with business leaders to identify key IT needs and develop project timelines based on priorities and resources.

· Implement, monitor, and maintain Microsoft Azure solutions, including major services related to computer, storage, network, and security.

· Manage IT projects to ensure timeliness and excellence in solution delivery.

· Provide technical design guidance, implementation, and support for Y projects.

· In conjunction with senior management, define and manage appropriate IT related policies.

· Drive continuous improvement of business processes through automation and aligned technology solutions.

· Work hand in hand with staff and team members to meet the organization’s technical responsibilities, including security, infrastructure, and data governance.

· Proactively communicate with association stakeholders - from line staff to executives and volunteers.

· Responsible for IT incident management, escalation, and problem resolution

· Drive technology innovation in support of mission, vision and values

Cause-Driven Leadership Competencies

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YMCA Staff Core Competencies:

Mission Advancement: Incorporates the Ys mission and values into duties, responsibilities, and activities. Supports a culture of volunteerism promoting engagement, inclusion, and ownership. Contributes and is committed to a culture of philanthropy.

Collaboration: Advocates for and promotes inclusion and diversity throughout activities and job responsibilities. Cultivates the development of relationships with others to impact and strengthen the community. Is recognized as a YMCA development team member who navigates social circles with ease. Communicates to engage and inspire people within and outside the YMCA.

Operational Effectiveness: Possesses insight and critical thinking skills. Conducts oneself professionally and ethically, setting a positive example in alignment with the YMCA’s values- caring, honesty, respect and responsibility. Possesses strong organizational and communication skills, managing responsibilities smoothly, coordinating the efforts of others efficiently, and communicating promptly and consistently.

Personal Growth: Contributes to learning organization. Leverages resources, creating alignment to expand organizational opportunities. Demonstrates courage and humility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.