Membership Program Director

YMCA
How to Apply
Apply Online
Resumes Accepted Until
The Downtown Belleville YMCA is looking for a Membership Program Director.
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Develops, organizes and implements high-quality YMCA program(s).

Qualifications
  • Bachelor's degree in related field or equivalent.
  • One to two years related experience preferred.
  • Must be 21 years of age.
  • Completion of YMCA program-specific certifications.
  • Ability to relate effectively to diverse groups of people from all social and economic segments of the community.

 Full Compensation Package (when applicable):

  • Health Insurance
  • Dental and Vision Insurance
  • 403(b) Retirement Savings
  • Retirement fund of 11% per pay period after 2 years of full-time employment
  • 20% Discount on tuition at Missouri Baptist University
  • 20% Discount on Tuition at Fontbonne University
  • Free household membership to YMCA nationwide
  • Discounts on YMCA programs
  • Discounts on YMCA Childcare
Essential Functions
  • Directs and supervises program activities to meet the needs of the community and fulfill YMCA objectives.
  • Recruits, hires, trains, develops, schedules and directs staff and volunteers as needed. Reviews and evaluates staff performance. Develops strategies to motivate staff and achieve goals.
  • Establishes new program activities and expands program within the community in accordance with strategic and operating plans.
  • Assists in the marketing and distribution of program information, may organize and schedule program registrations. May review and process program scholarship applications.
  • Develops and maintains collaborative relationships with community organizations.
  • Develops and monitors program budget to meet fiscal objectives.
  • Coordinates use of facilities for program activities and events.
  • Assists in YMCA fund raising activities and special events.
  • Models relationship-building skills in all interactions. Responds to all member and community inquiries and complaints in timely manner.
  • May assist with Program Committee meetings.
  • Compiles program statistics. Monitors and evaluates the effectiveness of and participation
  • in programs.
  • Ensures membership strategy aligns with community needs and accomplishes Strategic Plan goals.
  • Promotes program and membership enrollment in interactions with existing and potential members. Coordinates program registration, including logistics to support phone, walk-in and web registration. Coordinates with marketing efforts to maximize enrollments and provides ongoing support to Program Directors on related issues.
  • Ensures a level of service and engagement that fosters loyalty among those we serve.
  • Organizes membership events at the YMCA and represents the YMCA at community events to promote the YMCA.
  • Ensures proper implementation of Welcome Center procedures.
  • Reviews standard operating procedures and communicates changes to staff in a clear, concise way.
  • Coordinates with the Association Resource Office as necessary on financial transactions.
  • Participates in the planning of the annual budget; manages and implements the approved budget for membership and takes appropriate action to correct variances
  • Leads membership team and volunteers effectively; recruits, hires, and trains diverse staff and volunteer teams; onboards and develops them for success.
  • Performs all other duties as assigned.