Membership Experience Director

Join us at the Valley of the Sun YMCA!
Job Description

The Valley of the Sun YMCA is one of the top 50 YMCA associations in the United States that has transformed its culture, vision and operations. With 15 branches in Phoenix, Yuma and Flagstaff along with a thriving overnight camp in Prescott. We are fast growing as a cause-driven organization that is focused on improving the nation's health and well-being and providing opportunities to give back and support our neighbors. If you share a commitment to being a part of a greater movement then a career with the YMCA is for you.

  • Bachelor's degree in human services, social services, recreation, business or equivalent.
  • Minimum of two years in membership services, marketing, sales, and/or customer services. 
  • Ability to communicate effectively with diverse populations including members, peers/co-workers, supervisors, and volunteers.
  • Ability to learn and retain information related to programs, services, and membership options.
  • Ability to handle conflict management in a positive manner.  
  • A Passion for working with others and developing strong teams
Essential Functions
  • Supervise and oversee membership staff and all operations of the membership department.
  • Work closely with Associate Executive Director to develop operational objectives and innovative approaches for membership growth and retention.
  • Assist in developing and monitoring the branch membership budget to ensure fiscal objectives are met.
  • Develop and maintain positive collaborative relationships with other community organizations.
  • Personally leads the member experience by working at the welcome center during prime time and other times as needed or directed by the business needs or association expectations. 

*This is not an exhaustive list of job duties. Other duties, responsibilities and activities may be assigned.