Chief Operating Officer

The YMCA of Greater Houston is seeking a Cause-Driven and Compassionate Leader to serve as the Chief Operating Officer.  
Job Description

The YMCA of Greater Houston is actively seeking a Chief Operating Officer to join our team.  For over 135 years, the YMCA of Greater Houston has focused on empowering young people, improving health and well-being, and inspiring action in and across communities.  Our Y is more than buildings and programs.  Our purpose is to strengthen the foundations of community.  We’re committed to transformational change.

Our recently approved 10-year vision and goals will focus our efforts on the following:

  • Transforming how people experience community
  • Becoming the preeminent not for profit organization for leadership development and innovation
  • Establishing sustainability and financial security for the long run

The first of three strategic plans in service to this 10-year vision launched this year and will focus on strengthening our foundations.  The Chief Operations Officer will be a vital part of this effort and expected impact on key deliverables will be as follows:

  • Increase net income from the operational budget of $80 million by 5%.
  • Strengthen execution on quality resulting in a 10% improvement in member retention annually for the next three years.
  • Strengthen workplace culture resulting in improvements to the staff team net promoter score in accordance with the strategic plan.
  • Build a united team amongst the operating units.
  • Strengthen the experience for Impact Members resulting in improvements in retention and growth of our innovative non-facility membership model.
  • Contribute to the Senior Teams leadership of the elevation of compassionate behavior in service to strengthening workplace Culture as measured by annual staff surveys.

When you work at our YMCA, you work for an organization that is dedicated to making a positive change in our community.  This position will have an $80MM budget responsibility, support 23 full facilities, 39 outreach sites, Teen programming and over 200 childcare sites.

  1. Bachelor's degree in human services, business, social services or equivalent; Master’s degree preferred.
  2. Fifteen or more years of professional experience in the YMCA or another not-for-profit preferred.
  3. Previous experience with leadership of $30MM or more P&L preferred.
  4. Knowledge and experience in all aspects of center operations, including staff supervision and development, successful membership practices, quality program development and implementation, volunteerism, facility and property management and sound financial practices.
  5. Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff.


Essential Functions

The Chief Operating Officer serves as a member of the President/CEO’s senior leadership team,providing strategic leadership in the operation of the centers of the YMCA, including membership, program development, volunteer recruitment, staff supervision, community relations, collaborations, budgeting and financial results. Develop and execute association-wide program strategy to align with our strategic initiatives. Also provides leadership to association areas: centralized out-of-school units, outreach, aquatics, youth sports, teens, and healthy living.

 1.    Leads with inclusion and ensures all staff members and participants feel welcome and are treated with dignity and respect.  Models compassionate leadership behaviors to build a strong staff culture.  Builds a staff and volunteer team that reflects the diversity of the community.

2.    Provides strategic leadership and direction for center operations, and board development.

3.    Develops and leads association-wide program strategy.

4.    Monitors monthly financial reports to assure revenue targets are met and expenses are controlled. Develops and implements corrective action plans where needed.

5.    Ensures the operational growth of the YMCA through program expansion, member experience and retention, and repositioning of existing sites.

6.    Identifies potential areas for cooperative programming to accomplish YMCA goals, and works with staff groups to develop and implement programs. Guides staff in the planning, development and implementation of new program initiatives and activities.

7.    Identifies, develops, and coaches future leadership staff.

8.    Provides reports to committees, the Board of Directors, and the President/CEO as appropriate.

9.    Provides staff leadership to assigned Committees of the Board of Directors.

10.Implements and oversees a program evaluation system to guarantee faithfulness to YMCA purpose, high quality, and maintenance of YMCA standards.

YMCA Culture & Cause Expectations

Our mission and core values are brought to life by our culture.  It’s who are, who we aspire to be and how we show up every day.  We are cause-driven.  We don’t just show up, we show up with purpose.  As a cause driven leader you are expected to be:

Welcoming-Accept neighbors eagerly, warmly, hospitably, and as equal participants.

Nurturing-To care for, support, and help develop through encouragement.

Hopeful-Take an optimistic or positive view of future outcomes.

Determined-To devote full strength and concentrated attention to the cause.

Genuine–To be honest and open in relationships with others.