Vice President of Operations

Fantastic opportunity to join a strong Y and lead an incredible Branch Team to the next level of success. You belong at the MVY.
Job Description

This position supports the work of the Y, a leading nonprofit committed to strengthening community through youth development, healthy living and social responsibility. Ensures successful operation of the Andover / North Andover Branch of the Merrimack Valley YMCA, including membership, programs, volunteer recruitment, staff supervision, community relations, collaborations, budgeting and financial and philanthropic results.  Leads the program development strategy that drives revenue, membership, and sustainability for the association.


1.    Bachelor's degree in human services, social services, business or equivalent experience and skills.

2.    Eight or more years of management experience, preferably in a YMCA or other nonprofit agency.

3.    Knowledge and experience in all aspects of operations, including staff supervision and development, membership practices, program development and implementation, volunteerism, facility and property management and financial practices.

4.    Understanding of the nature and purpose of the YMCA and the respective roles of volunteers and staff

5.    Ability to relate effectively to diverse groups of people from all social and economic segments of
the community.

6.    Proven track record of developing authentic constructive relationships with others.

7.    Ability to establish and maintain collaborations with community organizations.

Essential Functions

1.            Oversees the hiring, training, development, supervision, evaluation and structure of Andover / North Andover Branch staff.

2.            Develops, manages, and monitors the operating budget of Andover / North Andover Branch and meets or exceeds budget targets.

3.            Develops the annual operating plan, aligned with association strategic plan, of the Andover / North Andover Branch.

4.            Advances the philanthropic activities of the Andover / North Andover Branch.

5.            Creates and leads an innovative association program strategy for non-childcare/camp programming that is directly related to membership growth, continued revenue growth expectations, and sustainability of the organization.

6.            Coordinates the development of the Andover / North Andover Branch Board of Managers and committees.  Directs the volunteer activities of the Andover / North Andover Branch.

7.            Represents and promotes the YMCA in the local community and develops positive working relationships with other organizations, businesses, and governmental entities. Develops, maintains, and models collaborative relationships with community agencies in service delivery area.

8.            Grows and directs high quality inclusive relationship-based member and program participant engagement strategies. Models relationship-building skills in all interactions with staff, volunteers, members, and the community.

9.            Ensures the safety and maintenance of high quality facilities, grounds, and equipment.

10.         Serves as a member of Y management and supports the overall objectives of the YMCA.

11.         Performs other duties as assigned.

Cause-Driven Leadership Competencies

Mission Advancement: Incorporates the Y’s mission and values into the organization’s vision and strategies. Ensures community engagement; promotes the global nature of the Y. Leads a culture of volunteerism ensuring engagement, inclusion, and ownership. Leads a culture of philanthropy.

Collaboration: Advocates for and institutionalizes inclusion and diversity throughout the organization. Initiates the development of relationships with influential leaders to impact and strengthen the community. Is recognized as an inspirational community leader who navigates complex political and social circles with ease. Communicates to engage and inspire people within and outside the YMCA. Ensures that a talent management system is in place and executed effectively.

Operational Effectiveness: Possesses penetrating insight and strong strategic and critical thinking skills. Invests resources in well-designed innovation initiatives. Creates a structure to deliver organization-wide results to achieve objectives. Develops and implements stewardship strategies. Determines benchmarks and ensures appropriate leadership to meet objectives.

Personal Growth: Creates a learning organization. Effectively drives change by leveraging resources and creating alignment to expand organizational opportunities. Shares authority and demonstrates courage andhumility. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.