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As part of our team, you will have the opportunity to make a profound difference where social responsibility permeates the culture.
Job Description
The Advanced Team Director position is a high-profile leadership position responsible for helping the Branch Executive Director with the overall direction, coordination, operation, and success of the Branch. You will ensure the Branch meets or exceeds financial goals, while providing remarkable leadership in areas of member experience, team member experience, new membership growth, in-Branch business performance, and member participation.
You will provide daily support to a team of 50+ team members and offer ongoing leadership, motivation, and development. They are responsible for casting, coaching, communication, alignment, and holding Department Leaders accountable (both direct and non-direct reports) to collective Greater Philadelphia YMCA expectations. You will also act as the Branch ambassador to provide each member a great experience.
Qualifications
- Bachelor’s degree in related field
- 2+ years of experience with current ARC Lifeguard/Water Park, CPR for Professional Rescuer, First Aid, Administering Emergency Oxygen and YMCA Swim Lesson Instructor certification with 2 years of related experience.
- 2+ years experience in fitness, retail, recreation management or hospitality industries
- 2+ years experience managing 50+ team members
- 2+ years experience managing Profit and Loss (P&L) statements/revenue/EBITDA budgets
- Experience providing high-end member service and managing member concerns
- Pursue CPO and applicable certifications related to your location within 6 months.
- Ability to use water chemistry test kit.
Essential Functions
- Provide leadership in the delivery of quality within the YMCA aquatic department.
- Ensure that all instructors are trained and provide programs that meet member needs and YMCA standards.
- Responsible for overall implementation of the Swim Team.
- Monitor all aquatic programs and staff for safety, quality and member service.
- Develop relationships with members and obtain regular feedback on programs.
- Provide program enhancements to ensure that member needs are being met in line with Association guidelines.
- Supervise staff and ensure appropriate staffing of pool and programs.
- Responsible for staff in-service training, feedback, and staff audits to ensure program quality.
- Ensure safety and cleanliness in the pool area, locker rooms and adjoining locations.
- Complete weekly maintenance checklist. Complete pool logs on a regular basis.
- Ensure that pool staffing is within YMCA standards before leaving the area or performing maintenance items.
- Conduct lifeguard and safety audits daily.
- Perform pool maintenance duties in accordance with OSHA Hazardous Materials Precautions.
- Hose down pool deck, put away all equipment.
- Perform water quality testing. Perform regular surveys of pool and filter room.
- Implement the Aquatic Budget.
- Serve as a member of the management team and Leader on Duty for the facility.
- Actively campaign for the Annual Campaign and work to develop donors and volunteers.
- Provide leadership to the Aquatics Quality Team.
- Provide excellent service to members and participants.
- Communicate all pool rules and ensure that you are accessible and identifiable.