Member Services Representative

Seeking Front Line Staff to engage Members and Guests at the Y!  
Job Description

Member Service Representatives must carry out all duties required such as excellent customer service skills, consistently interacting in a friendly, positive, polite, professional and appropriate manner.  The ability to ask appropriate questions, listen to member needs and respond accurately and consistently is required. This position requires the ability to handle and complete multiple tasks in a timely manner.


Candidate will be working full-time shifts that will include evenings and weekends.  Specific shifts are:  

  • Mon, Weds, Thurs, Fri - 1:00p - 9:15p
  • Sat - 7:45a - 5:15p



Member, participant and guest satisfaction is high. Membership department and lobby areas are safe, clean and well maintained.  Members and guests are treated with care, honesty, and respect by all staff.

Parking on the Y premises is at no-cost to employees.  Full-time Y employees are eligible for health insurance benefits, life insurance, retirement benefits, and complimentary gym membership.  

  • Possess a genuine interest in people and the ability to establish and maintain harmonious relationships with staff, volunteers, members and the general public.  
  • Current CPR, AED, and First Aid certification. 
  • The ability to demonstrate a friendly, courteous and professional manner when dealing with members and the ability to understand, articulate and enforce YMCA policies and procedures in a positive manner. Strong self-starter and initiator with a passion for service and relationship building.
  • Excellent customer service, sales or related experience.
  • Computer skills - must possess excellent computer skills to work with a membership management program, point of sale, and some data entry.  



  • Ability to stand, walk, and climb stairs as well as work on a computer.
  • Ability to complete a tour through the building and lift at least 25lbs.
Essential Functions
  • Responsible for providing daily services to all members, prospective members and program participants. This includes greeting members by name, welcoming guests, registering for programs and membership, and giving tours.
  • Interview and tour prospective members, sell memberships, schedule tours and enroll a new member using standard procedures.
  • Be knowledgeable about and provide accurate information on facility services, programs,
  • Answer questions and address issues in a positive, caring manner.
  • Various clerical tasks such as copying, phone calls, mailings and other tasks to be determined by supervisor.
  • Report to work on time with a positive, friendly attitude wearing professional attire/uniform and name badge. Adhere to time off and office policies.
  • Respond to safety and emergency situations.
  • Organize and manage Lost and Found.
  • Other Member Service duties, as assigned.
  • Collect and process payments for membership dues, resale items, program fees, etc.  Conduct end of shift count out. Inform supervisor immediately of any discrepancies found.  


Cause-Driven Leadership Competencies
  • Community
  • Emotional Maturity
  • Decision Making
  • Quality Results
  • Relationships
  • Communication
Required Certifications
  • Current CPR, AED, and First Aid certification.