Administrative Specialist

Join a stable administrative team that is not just about transactions, but relationships while expanding your knowledge and skillset.
Job Description

As part of the YMCA’s business services team, you have the opportunity to work for an organization that is not just about transactions, but relationships while also expanding your knowledge and skillset as an administrative professional. 

A successful Administrative Specialist will have:

  • A high attention to detail
  • A commitment to accuracy
  • A knack for problem solving and 
  • A comfort with software and technology 


  • Must enjoy repetitious work in a deadline driven environment  

We offer a full benefits package including company paid retirement and a free Y family membership, as well as the opportunity to feel proud and secure working for a stable nonprofit association that has been serving Lincoln for 150 years.

  • High Attention to detail
  • Commitment to accuracy
  • Knack for problem solving
  • Comfort with software and technology
  • Must enjoy repetitious work in a deadline driven environment
Essential Functions

Membership/Program Services

  • Successfully completes critical aspects of deliverables related to the business functions of membership and programs including but not limited to account maintenance, renewals, invoicing, bank drafts and returned payments. 
  • Accurately performs processes to collect and enter membership and program information into database system.  
  • Assists in troubleshooting database processes and issues on behalf of the users.
  • Monitors the integrity of data entered and takes appropriate action with users to remediate errors.
  • Provides high quality customer service to members and program participants over the phone and in person.  


  • Provides support, guidance and leadership to other staff and acts as a resource for area of responsibility.
  • Places training, development and preparing branch staff to be effective in their positions as a priority and provides quality new hire Director training and ongoing mentoring/coaching and training opportunities related to area of responsibility. 


  • Compiles, maintains and submits or distributes external and internal reports.
  • Uses creativity and initiative to generate and propose ideas and best practices that keep the operations of the department up to date and efficient.  Conducts research as needed.  
  • Provides back-up assistance to other staff within the administrative office.
  • Develops and maintains procedures for job duties.
  • Keeps informed of Association policies and procedures, answers internal and external questions.
  • Monitors and maintains departmental record systems, files and paperwork.
  • Maintains a working knowledge of the databases related to the job functions. Takes initiative to remain up to date on the capabilities of the systems and actively implements into department processes/procedures.
  • Maintains flexibility as workloads change throughout the department and assumes responsibilities to support the ongoing success of the YMCA as a whole.  
  • Receives and carries out instructions.
  • Receives and protects confidential information
  • Maintains regular and predictable attendance.  Participates in evening, weekend, on call and special events as required.
  • Performs special projects and other related duties as needed or assigned by management.



  • Ability to converse and express oneself through both written and verbal communication to exchange information with members, program participants and staff on a frequent basis. 
  • Ability to visually and auditorily observe and assess situations. 
  • Ability to exhibit initiative, responsibility and flexibility and maintain organization and detail in a changing environment.
  • Knowledgeable in accounting and financial procedures. 
  • CRM experience
  • General knowledge and proficient use of a computer and computer programs to include MS Office products.
  • Ability to perform multiple tasks and handle multiple projects at one time.
  • Ability to maintain a high level of detail.
  • Ability to work with all levels of YMCA staff, members and program participants and establish effective working relationships.
  • Possesses a strong understanding of the YMCA and its purpose, mission and values.  Demonstrates this understanding through behavior and actions that support the purpose, mission and values.