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Be part of a dynamic team making an impact, as the Member Engagement Specialist for the Caine Halter Family YMCA.
Job Description
The YMCA of Greenville is a dynamic and rapidly growing association that seeks to strengthen the community through youth development, healthy living, and social responsibility.
The Member Engagement Specialist is responsible to deliver excellent service to all members, guests, and program participants, responding to member and guest needs, and promoting memberships and programs.
Not only will you be part of amazing mission-driven work, but we also offer the following benefits:
- 12% Retirement Contribution, once fully vested
- 403b Retirement Savings Plan
- Separate Paid Sick and Vacation Leave
- Medical Benefits
- Company Paid Dental, Vision, and Life Insurance
- 10 Company Paid Holidays
- Household Membership to the YMCA of Greenville
- 50% Discount on Programs, including Childcare, Sports, and Aquatics.
- 20% Discount on Personal Training
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day.
We are welcoming: we are open to all. We are a place where you can belong and become.
We are genuine: we value you and embrace your individuality.
We are hopeful: we believe in you and your potential to become a catalyst in the world.
We are nurturing: we support you in your journey to develop your full potential.
We are determined: above all else, we are on a relentless quest to make our community stronger beginning with you.
Qualifications
- High School Diploma/GED.
- At least two or three years of customer service/public relations experience.
- A passion and basic understanding of healthy living and helping others reach goals.
- Actively participating in a healthy lifestyle.
- Must be detail-oriented, possess strong organizational skills, and have the ability to multitask.
- Ability to be efficient and productive in a fast-paced environment.
- Must have the enthusiasm and possess excellent customer service skills.
- Ability to communicate effectively with members and staff.
- Enjoy working with people and possess a friendly and outgoing personality.
- Excellent communication, listening, and computer skills in addition to telephone skills.
- Must be reliable with a strong focus on accuracy.
- Must complete New Staff Orientation, Blood Bourne Pathogen, Child Abuse Prevention, and CPR/First Aid training within 30 days of employment.
Preferred:
- At least one year or more of sales experience.
Essential Functions
- Welcome and connect new & prospective members to all the YMCA of Greenville has to offer.
- Accurately track demographic data and response data from the initial introduction.
- Follow up with prospective members and new members in a timely manner.
- Connect prospective members and/or new members to appropriate directors for programs or small groups when needed and follow up to ensure the connection has been completed.
- Manage the financial assistance process between potential new members, the business service center, and the branch.
- Communicate with all directors each season to get new and updated information for each program area.
- Provide accurate, appropriate, and immediate responses to all requests by members/guests.
- Assist with promoting a strong connection between all departments.
- Serve as branch marketing champion to promote YMCA programs and activities, including social media outlets and email campaigns.
- Utilize Daxko, Canva, and other YMCA of Greenville software for marketing programs, events, and activities.
- Complete Wellness Connect appointments, as needed.
- Assist with developing and implementing strategies to increase membership retention and engagement.
- Assist with staff coverage in membership and wellness departments, as needed.
- Assist in planning, administrative tasks, and branch support.
- Adhere to policies related to boundaries with consumers
- Attend/complete required abuse risk management training
- Adhere to procedures related to managing high-risk activities and supervising consumers
- Follow mandated reporting requirements
- Adhere to job-specific abuse risk management responsibilities
- Front Desk Personnel- ensure consumers are properly signed in and out, ensure only authorized adults are allowed in the facility, etc.
- Follow employees' and volunteers' screening requirements and use screening instruments to screen for abuse risk
- Provide employees and volunteers with ongoing supervision and training related to abuse risks
- Provide employees and volunteers with regular feedback regarding their boundaries with consumers.
- Require employees and volunteers to adhere to policies and procedures related to abuse risk
- Respond quickly to policy and procedure violations using the organization’s progressive disciplinary procedures
- Respond seriously and confidentially to reports of suspicious and inappropriate behaviors
- Follow mandated reporting requirements
- Communicate to all employees and volunteers the organization’s commitment to protecting their consumers from abuse
- Report essential abuse risk management information to the board of directors