Swim Manager

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Job Description

Under the direction of the Family Experience Team Leadership, the Manager, Swim Operations is responsible for providing Cause-Driven management and leadership in swim operations to support the Family Experience at all 11 Centers with pools. Day to day operations include associate supervision, pool operations documentation, fiscal control, and pool facility management/maintenance.  The Manager, Swim Operations is also responsible for hiring, training, supervising, and leading their associate team in superior levels of member service and engagement.


The Manager, Swim Operations will meet the qualifications set forth by the Y in Central Maryland. Associates shall be of good character and reputation; capable of carrying out assigned responsibilities; capable of accepting training and supervision; and capable of communicating effectively both orally and in writing as applicable to the job responsibility.  Minimum qualifciations include: 

·       A Bachelors Degree in Sports Management/ Recreation/Health Sciencesor related field is preferred

·       At least 21 year or older

·       3-5 years supervisory experience and 2 or more years in supervision of aquatic and/or program operations at a Y or similar fitness/youth development operation. 

·       Certifications: CPR for the Professional Rescuer, AED, First Aid, YMCA Lifeguarding or Red Cross Lifeguarding (instructor level preferred).  If Red Cross certified, must have YMCA Lifeguard Certification within 60 days of hire – the CMY will provide crossover course.

·       Required to have trainer certifications in CPR, AED, O2, and Lifeguard Instructor within 120 days of hire

·       Maintain all required certifications and ability to maintain certification-level of physical and mental readiness

·       Must demonstrate lifeguard skills in accordance with YMCA standards

·       Flexible Schedule, days, nights and weekends – this positon requires significent amount of evening and weekend attendance

·       Proficient computer skills

·       YMCA New Staff Orientation and 6 hours of child abuse prevention training. 


1.    Ability to pass lifeguard water test.

2.    Ability tophysically obtain and maintain required certifications.

3.    Must be able to remain alert.

4.    Must be able to stand or sit for long periods of time.

5.    Adequate ability to hear noises and distinguish distress signals.

6.    Ability to continuously scan all areas of the pool with clear vision.

7.    Ability to perform strenuous physical tasks necessary for a water rescue.

8.    Ability to walk, stand, kneel, stoop, push, and lift up to 100 pounds.

9.    Ability to perform duties inside and outside (environments include humidity, head, cold, and inclement weather conditions).

10.Ability to maintain continuous operations requiring attention to detail and multi-tasking.

11.Will be exposed to cleaning supplies.

Essential Functions

·       Directs and supervises Lifeguard teams at all 11 Centers to keep pools safe and open during operating hours, to meet the needs of the community and fulfill YCM objectives.

·       Recruits, hires, trains, develops, schedules and directs personnel within swim operations. Reviews and evaluates associate performance. Develops strategies to motivate associates and achieve goals. Ensures records of Lifeguard and Pool Operations certifications are current and complete.

·       Ability to perform all functions as those they supervise and maintain qualifications and certifications of Lifeguard II and Pool Operator.  Trainer level certifications in lifeguarding will be required within 120 days of employment.

·       Monitors daily pool operations to adhere to all state, local and Y health and safety regulations and maintains accurate records of pool chemical levels and facility maintenance.

·       Conducts Lifeguarding, First Aid and CPR trainings.

·      Effectively coordinate pool usage for assigned programs and activities.

·      Foster an environment that is positive and motivating to children and peers.

·       Ensure high quality programs through innovative program development, participant/member feedback and program surveys. Monitors and evaluates the effectiveness of and participation in programs.

·       Develops and monitors swim operations budgets to meet fiscal objectives.

·       Models relationship-building skills (including Listen First) in all interactions. Responds to
all member and community inquiries and complaints in timely manner.

·      Maintain high quality standards adhering to or surpassing association standards, and care and maintenance of program facility and equipment.

·     Plan, develop, direct and monitor an effective system of communication with program and operations associates regarding progress, plans and problems.

·     Provide leadership and support for center leadership teams and the annual support campaign

·     Participate in Center Leader on Duty (LOD) shifts.

·       Attend and actively participate in Swim Department meetings and other meetings as assigned.

·     Implement Association best practices and policies as it relates to operations including  purchasing, payroll, reporting, business management, record keeping

·     Participate in successful annual support campaign and provide leadership to associate giving and engagement

·     Incorporate the four character values of the YMCA:  Caring, Honesty, Respect, and Responsibility and adhere to the CMY Code of Conduct

·     All other duties as assigned.

·     Assist in all other areas as assigned.

Cause-Driven Leadership Competencies

Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition.Cultivates relationships to support fund-raising.

Collaboration: Champions inclusion activities, strategies, and initiatives. Builds relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.

Operational Effectiveness:Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of team. Effectively creates and manages budgets.

Holds staff accountable for high-quality results using a formal process to measure progress.

Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change.Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance.Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.