Member Xperience Director
Amon Carter Jr. Downtown YMCA
Assistant Membership Director
YMCA of Metropolitan Milwaukee Inc.
Member Service Coordinator - Southeast Y
YMCA of Monroe County Inc.
Ensures successful operation of the Member Services Department including staff supervision and development, superior customer service, community relationships, collaborations, budgeting, and financial success. Assesses current processes and procedures, implementing change and improving efficiency and member and employee experience as needed, while facilitating the achievement of association membership goals.
Engaging Community: Builds bridges with others in the community to ensure the Y’s work is community-focused and welcoming of all, providing community benefit
Communication & Influence: Listens and expresses self effectively and in a way that engages, inspires, and builds commitment to the Y’s cause
Critical Thinking & Decision Making: Makes informed decisions based on logic, data, and sound judgement
Developing Self & Others: Develops self and supports others (e.g., staff, volunteers, members, program participants), both formally and informally, to achieve their highest potential